Two things, the birdbox ran out before you delivered and secondly you took the money for the order twice from my account!! The two payments of £73.95 left my account on 27th January. Please check...
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Telegraph Shop
Telegraph Shop
11 years ago
I am sorry to hear of this. I have issued a refund for the overcharge, and arranged for an alternative free gift to be sent out.
I am sorry to hear of the issues you had with regard to the free gift. I am glad we were able to get these resolved, and that you are happy with your purchases.
Thank you for the feedback. I am sorry to hear that the item did not quite live up to your expectations. We have sold a large number of these and they have been very well received. I am sorry that this is not your view however. If the item is faulty, you can of course return it and we will be happy to replace it.
I paid almost £6 for 24 hour delivery, this did not happen and indeed it took four days to be delivered.
Telegraph Shop
Telegraph Shop
11 years ago
I am sorry to hear that the item was delivered late. I can see from your account that we have refunded the postage charge for you as an apology for this delay.
Concerned initially as one item, listed on the delivery note, was missing. When I phoned to tell them they did not quibble and said they would re-send, so that was fair. As long as it turns up, that...
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Telegraph Shop
Telegraph Shop
11 years ago
I am sorry to hear there was an item missing. I can see we have re-sent this and it should be with your shortly.
Évaluations des produits
Telegraph Shop
Telegraph Shop
11 years ago
Thank you for the feedback.
Telegraph Shop
Telegraph Shop
11 years ago
If you need any help with the assembly please let us know and we will arrange for a member of our technical support team to get in touch.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
