Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

bott Smartvan UK Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Trusted Customer

Vérifiée par Feefo

Chester

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

Absolutely brilliant product.

From start to finish the process is flawless, great product, made well, heavy duty, nothing flimsy here, all picks up perfectly on existing anchor points, no rattling, nothing falling out, obviously...

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Stacey

bott Smartvan UK

7 years ago

Thank you so much for your brilliant review! We really appreciate you taking the time out to share your experience with us and we're thrilled to hear that you love your Smartvan racking. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Trusted Customer

Vérifiée par Feefo

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

Great Service

Order process was simple and easy to understand. Was kept updated at all times as to where my order was and it was delivered on time on the day specified

Trusted Customer

Vérifiée par Feefo

Cork

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

Best racking by far

I’m really delighted with my racking, I can fit all my power tools in and still have loads of room left. It’s really sturdy and well made. I’ll certainly be recommending Bott to all my friends. I...

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Trusted Customer

Vérifiée par Feefo

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

Web site was easy to use. Emailed regular to let me know where it was up to. Didn't have to wait to long.

Trusted Customer

Vérifiée par Feefo

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

quality racking, take your time to decide what you want! 10/10

the racking is superb, the instructions are slightly better than Chinglish but get you there. who would think pictures could be confusing........ the Raised floor is not great when you buy the...

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Trusted Customer

Vérifiée par Feefo

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

Good quality product. Easy to install. Lots of van envy

Trusted Customer

Vérifiée par Feefo

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

Excellent customer service, excellent product, excellent fitting instructions, excellent van!!!!

Mauvais

Vérifiée par Feefo

8 years ago

Excellent service amazing product quality is unbelievable! Would thoroughly recommend

Mauvais

Vérifiée par Feefo

8 years ago

Website easy to use, systems easy to install and great quality.

Trusted Customer

Vérifiée par Feefo

Hayes, Middlesex

8 years ago

Ce que Trusted Customer a dit à propos de bott Smartvan UK:

Good racking but expensive wasn’t happy with having to take out light.

I asked for my delivary to arrive on a perciff day which was arranged but I received a email which said it would be delivered the next day which wasn’t the day we had arranged so I had to cancel my...

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bott Smartvan UK

8 years ago

Hi Ian,

We are really sorry to hear that your experience was not what any of us would have hoped on this occasion.

As explained it was an internal error based on a very well meaning member of staff trying to be efficient and not realising the knock on effects in terms of the automated dispatch email, which caused confusion. We have put processes in place to make sure this does not happen again.

As discussed, by way of apology to you, we have refunded your delivery charge and offer our sincere apologies for the inconvenience caused.

Trusted Customer

8 years ago

Thank you for your phone call yesterday and for the explanation why the email was sent. Still getting used to new racking but overall very happy with the quality. Ian.

bott Smartvan UK

8 years ago

Thank you for being so understanding Ian. The refund of the delivery charge was made yesterday and should show on your card in the next few days.

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Comment les avis de Feefo sont-ils recueillis?

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