Reccomend. Saved me a fortune and not a long wait for rentals
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
Great value for getting new games always
If youre a regular gamer, this is fantastic value. Customer service is superb too
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
Great value and service with few niggles
Website isn’t the most reliable. Often have to wait quite a while for new games to become available but their customer service is always swift and reliable through email.
0
Partager
DA
DARREN
Vérifiée par Feefo
5 years ago
Ce que DARREN a dit à propos de Boomerang:
Bad start
Rented my first game on the free trial and guess what? It didn't work! Great start boomerang
Nik
Boomerang
5 years ago
Hi Darren,
Thanks for your review of our service.
We test and clean each game when it is returned to us before it is sent back out so I'm sorry to hear your game is not working.
I have arranged for the next available game to be sent and a replacement copy as an extra rental to your package. Apologies for the inconvenience.
Boomerang
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
New releases take too long to get hold of
0
Partager
CA
Carl
Vérifiée par Feefo
5 years ago
Ce que Carl a dit à propos de Boomerang:
Great customer service, fantastic value for money, would recommend to any of my gamer friends.
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
No sign of game over a week later
Game was due for release on Tuesday (dispatched on Monday), still hadn't arrived by Friday & I was told had to wait for 10 days from shipping before they would even look into it. It's now the...
Lire plus
Nik
Boomerang
5 years ago
Hi,
Thanks for your review.
I'm sorry to hear you have experienced a postal delay. We will always look to help in any way we can should a game be delayed in transit.
There are some reports of delays in some areas of the country caused by the current situation and this may have had an effect on the delivery of the game.
If you haven't already, please contact our customer support team via phone, email, live chat or social media channels so we can get this resolved for you. It is very rare for games to be delayed or lost in the post and I'm confident it will get to you but in the instance of a lost game we will be happy to help.
Thanks, Boomerang
Mauvais
5 years ago
Hi Nik,
This still hasn't been resolved and I have been in contact with yourselves directly several time.
Your team added 400 bonus points at the 10 day mark but still haven't updated the service to either say I don't have the game or send out a new copy.
it's been 18 days!
Mauvais
5 years ago
It's been 22 days. I have now been waiting over a day for them to email a missing game form by email (I chased up customer services again).
The missing game still hasn't been received or removed from my rental list.
Nik
Boomerang
5 years ago
Hi, Thanks for your reply, I'm sorry to hear that. Please contact us directly on enquiries@boomerangrentals.co.uk and we will get this sorted for you.
Thanks
Boomerang
1
Partager
NE
Ned
Vérifiée par Feefo
England
5 years ago
Ce que Ned a dit à propos de Boomerang:
Fantasticgame rental service, the only one out there!
The one and only. The best! Fantastic service. Only con is sometimes you can't get the game you want, there is a 3 day wait even though i pay for priority.
0
Partager
RY
Ryan
Vérifiée par Feefo
5 years ago
Ce que Ryan a dit à propos de Boomerang:
Amazing service
0
Partager
ED
Edwin
Vérifiée par Feefo
5 years ago
Ce que Edwin a dit à propos de Boomerang:
Poor customer and delivery service.
1st issue - My account was debited for 7.99 even though my account's not LIVE yet, I'm still in the free trial period. Still waiting for customer services to sort out.
2nd issue - I waited more than...
Lire plus
Nik
Boomerang
5 years ago
Hi Edwin,
I'm sorry to hear you have not had a great start to your subscription with us.
The transaction you are referring to is an authorisation of your card, a standard procedure that is designed to confirm that the details you have supplied are correct. No funds ever leave your account but will show as a pending transaction to Boomerang and will remain held by your bank for a number of days, though some banks can take longer, they will not leave your account and are automatically returned by your bank.
We will not process a payment until the account is set live at the end of the free trial. If you are still awaiting the funds to return to your balance please get in touch as we can provide details you can show to your bank to speed up the process.
We have added a further 10 days to your free trial for the postal delays you have experienced. We usually expect games to arrive within 1-3 days though unfortunately we are seeing reports of deliveries taking longer than we would usually anticipate during these unprecedented times.
Please do get in touch if we can assist you further.
Thanks
Boomerang
ED
Edwin
5 years ago
Hi Nik
Thank you for getting back to me. I appreciate you updating my trial period and giving me an extension.
With regards to the transaction, this has still not been reversed. Please can you confirm that when my account changes to LIVE that I will not be debited again with £7.99?
Thanks
Edwin
Nik
Boomerang
5 years ago
Hi Edwin, Thanks for your reply. No problem at all.
I can confirm that the pre-authorisation funds if not returned by your bank will be the same funds used to set the account live and we will not process another payment until your next billing date.
If you need anything else please do not hesitate to get in touch.
Thanks
Boomerang
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
