Good afternoon,
I am sorry to read that you are unhappy with our returns service.
I can understand other retailers may offer a free returns service. However, we do not offer this service for free returns.
Adam,
Customer Services.
Évaluations des produits
Date de l'achat : 30/06/2013
0
Partager
Mauvais
12 years ago
Excellent service from Blacks, well packed and very quick delivery.
Accused us of causing a fault to a tent when it was delivered with a rip in it. Thy wouldn't take it back and wouldn't offer a refund.
Blacks
Blacks
12 years ago
Good afternoon,
I am sorry to read that you initally received a damaged item from ourselves.
I would advise you to give us a call on 0844 257 2078 so we can talk to you about the issue.
Adam,
Customer Services.
I ordered the better bite valves on line and the wrong valves were sent.. i RANG CUSTOMER SERVICES WHO RANG MY LOCAL STORE TO ASK THEM TO SAVE SOME OF THE CORRECT VALVES. When I got to the shop they...
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Blacks
Blacks
12 years ago
Good morning,
I can only apologise for the breakdown in communication between ourselves and the store.
However, I am happy to hear that you were able to purchase the correct item.
Adam,
Customer Services.
Order not delivered when promised. Spent hours on hold to customer services.
Blacks
Blacks
12 years ago
Good morning,
I do apologise for any inconvenience caused regarding the late delivery.
Issues of this nature is not normally associated with Blacks and I hope the does not affect you shopping with us in the future.
I do believe that the item(s) have been refunded.
Adam,
Customer Services.
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus