Blacks Évaluations

Good afternoon, Firstly, I would like to apologise that the incorrect item has been sent to you. I do advise you to call us on 0844 257 2078 or alternatively email us a copy of the postage receipt and we will look into this for you further. Lastly, I am awfully sorry to here that you feel the staff were less than helpful. This is something that is not noramlly associated with Blacks. Adam, Customer Services.

Good afternoon, Tents that come back to our returns department will be sent to the manufacturer to be inspected. I do apologise if you feel the time frame is slightly excessive. Unfortunately, delays can occur when we have a number calls coming through during the day. As we do deal with store queries as well, this can increase the call volume. I do apologise for any inconvenience caused. Adam, Customer Services.

Good morning, Unfortunately, tent poles do not come under warranty. Therefore, we are unable to offer a replacement or issue you with the credit. I would advise you to visit www.lancashiresportsrepair.co.uk and you may be able to purchase replacement tent poles. Adam, Customer Services.