1st on line order could not be met but no one contacted me to say nor did they give refund until I chased product with customer service. Apologised but made me wary. Will only order 1 thing at a time...
Blacks messed us around more than is reasonable! They didn't deliver as promised, nor collect unwanted parcels as promised. They used courier companies that would deliver/collect heavy items....
Have had issues with the last three orders from blacks, have cannot get in touch by telephone as nobody answers! Have emailed but no reply as yet. Sometimes sale items original prices are say, £50 on...
The delivery time was very fast and the item arrived sooner than expected. Blacks were great at communicating with the customer, as I received emails confirming the order, another informing when it...
Awful customer service. Was told I could have an refund by two different people via email so returned the tent only to be told 3 weeks later that I was being returned. Actually impossible to call...
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Blacks
Blacks
12 years ago
Good afternoon,
I am sorry to hear that you are unhappy regarding this issue.
Any item that that is brought back to us with an apparent fault. However, this does need to be inspected to determine the fault.
I do apologise that you had a number of issues with getting through to ourselves.
Should you have any further questions, please call us on 0844 257 2078.
Adam,
Customer Services.
Évaluations des produits
Date de l'achat : 05/07/2013
0
Partager
Mauvais
12 years ago
Excellent service website easy to use, delivery very good prompt.
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus