Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

alpharooms Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/alpharooms-com | Feefo

Afficher les 26,947 commentaires

Mauvais

Vérifiée par Feefo

8 years ago

Great service and great prices .... thanks

jessica

alpharooms

8 years ago

Hi,

Thank you for your kind comments.

We hope you have a lovely holiday and we look forward to assisting you with future bookings.

Kind regards,

Alpharooms.com

jessica

alpharooms

6 years ago

Hello there,I’m sorry to see that you re-rated us with no explanation, and I'd like to investigate what happened. Please provide some more details and I'll do this for you as a matter of urgency. Alternatively, please email us at compliance@alpharooms.comAll the best,Brian

Mauvais

Vérifiée par Feefo

6 years ago

If you not happy/ something goes wrong say goodbye to your money

Ripoff merchants stay away from them

jessica

alpharooms

6 years ago

Hello there, I'm sorry to read your review. Having checked the notes on the booking, I can confirm that our Customer Relations department had already investigated your complaint upon your return. If you remain dissatisfied with the way in which your complaint was dealt with, you can request a further review by emailing the team at customerrelations@alpharooms.com All the best, Brian

Mauvais

6 years ago

Wow it didn't take to you 28days to respond! Amazing how quick you work when the complaint is made public. Take the one star and walk away. Trust me You don't want the photos of my holiday made public together with your response. It would be very damaging to your already dire reputation.

Mauvais

Vérifiée par Feefo

7 years ago

My review for alpharooms

Rated alpharooms with 5 stars. As the customer skills were excellent. Very easy to reach. Responded to my enquiry very quick. All my travel documents were sent to my email straight away. So it was...

Lire plus

jessica

alpharooms

7 years ago

Hi, Thanks a lot for your review and superb feedback, we greatly appreciate it. We hope you enjoy your time away and that you book with us again soon. All the best, Emily

Trusted Customer

Vérifiée par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Great location central very friendly hotel

Excellent hotel, central, friendly staff always. Stayed here many a time never had a problem. Reception staff very helpful and welcoming restaurant staff always pleasant too

jessica

alpharooms

7 years ago

Dear Kevin, Thank you so much for your review. It's great to hear you enjoyed your previous stays at the hotel and wewish you an amazing time away on your next one too! We can't thank you enough for your continuous custom with us and are looking forward to booking you on many Alpharooms holidays in the future. All the best, Brian

Trusted Customer

Vérifiée par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

The experience with alpharooms was great, no problems at all.

jessica

alpharooms

7 years ago

Dear Ugo,

Thank you so much for your review and superb feedback, we greatly appreciate it.

We hope you enjoy your time away and that you book with us again soon.

All the best,

Brian

Trusted Customer

Vérifiée par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Very good

jessica

alpharooms

7 years ago

Dear Linda,

Thanks a lot for your review and excellent feedback, we greatly appreciate it.

We wish you an amazing time away and hope that you book with us again soon.

All the best,

Brian

Mauvais

Vérifiée par Feefo

7 years ago

Top class

Yes for sure I have booked many times

jessica

alpharooms

7 years ago

Hello there,

Thanks a lot for your review and feedback.

We thank you for choosing our service again and hope you a fantastic time away.

All the best,

Brian

Trusted Customer

Vérifiée par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Non responsive service

jessica

alpharooms

7 years ago

Hi Suraj,

I’m truly sorry to see that you left a 1-star review.

I'd like to investigate what happened. Please provide some more details on the issue and I'll do this for you as a matter of urgency. Thank you.

Best wishes,

Eoghan

Trusted Customer

7 years ago

This has already been provided to support@alpharooms - no reply during my stay until I kept pestering. Only got a reply after my stay and then asked to contact customerrelations@alpharooms Sent around 5 emails - no acknowledgement or reply. It should really be 0 stars.

jessica

alpharooms

7 years ago

Hey Suraj,

Thanks for your further comments which I'm very sorry to read.

This is not the level of the service we aim at providing to all our customers, so I've now asked my colleagues in the relevant team to investigate the matter for you, and a senior member of the team will contact you directly.

My sincere apologies for any inconvenience caused.

Best wishes,

Eoghan

Trusted Customer

Vérifiée par Feefo

Gorleston

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Disappointing service from booking agent

Booking confirmation: 667606923074 - I booked a non refundable room at the Radisson Blu at Stansted airport via Alpharooms. Unfortunately due to a cancelled holiday I was not able to use the booking...

Lire plus

jessica

alpharooms

7 years ago

Hey Paul,

I'm very sorry to read your feedback as this is not the level of the service we aim at providing to all our customers.

I've now asked my colleagues in the relevant team to investigate the matter for you, and a senior member of the team will be in touch with you directly. Once again, my sincere apologies for any inconvenience caused.

Best wishes,

Eoghan

Trusted Customer

Vérifiée par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Excellent service and great choices have used Alpha rooms a lot of times

Didnt have to worry about anything Alpha rooms looked after everything i needed Flights Hotel suggestion and Transfers. Have used alpha rooms a few times and would recommend it to other people

jessica

alpharooms

7 years ago

Hello there,

Thanks a lot for your wonderful review and feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon!

Enjoy your time away!

Best wishes,

Emily

Vous n'avez pas reçu d'invitation pour un avis?

Pourquoi faire confiance aux avis de Feefo?

En savoir plus sur Feefo

alpharooms Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?