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Adventures Abroad Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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ANTONINA STROZKIY

Vérifiée par Feefo

20 days ago

Ce que ANTONINA STROZKIY a dit à propos de Adventures Abroad:

A Taste of Japan

Tour leader, Lee, was exceptional.

Rachel

Adventures Abroad

18 days ago

Hello Antonina, It's wonderful to hear that you had such a positive experience with our tour leader, Lee! We're delighted that Japan was a hit with his leadership. Kind regards, Rachel Adventures Abroad

Mauvais

Vérifiée par Feefo

21 days ago

Wonderfully taken care of from start to finish!

Excellent.

Rachel

Adventures Abroad

18 days ago

Dear traveller, We're so pleased to hear you had a positive experience with us! Thank you for taking the time to share your feedback. Kind regards, Rachel Adventures Abroad

MARILYN MCLACHLAN

Vérifiée par Feefo

CAN

21 days ago

Ce que MARILYN MCLACHLAN a dit à propos de Adventures Abroad:

Terrible value for money

The on-site tour leader was great and I have no quibbles with how he managed the issues and the group. Local guides were also very good. The management of AA has made no effort to address my...

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Rachel

Adventures Abroad

18 days ago

Dear Marilyn, We are of course glad to hear that our tour leader and the local guides were excellent and managed the group and any issues effectively. But, we are of course sorry to learn that you feel your concerns have not been addressed by management and that this has impacted your perception of our commitment to the guest experience. Please accept our sincere apologies for not responding sooner. That was an oversight on our part, and we completely understand your frustration. We will be reaching out to you directly as we welcome the opportunity to make this right. Warm regards, Rachel Adventures Abroad

Mauvais

Vérifiée par Feefo

28 days ago

Japan by bullet train

Excellent! She was organized, knowledgeable about Japan, friendly, well spoken, energetic, a “foodie” which elevated our food experience.

Rachel

Adventures Abroad

26 days ago

We are so pleased to hear about your excellent experience. It sounds like our guide truly enhanced your trip to Japan and we appreciate you highlighting her organization, knowledge, and passion for local cuisine. Kind regards, Rachel Adventures Abroad

CAROL RIES

Vérifiée par Feefo

USA

1 month ago

Ce que CAROL RIES a dit à propos de Adventures Abroad:

Loving the vastness of the Sahara and being off road.

I experienced very good service the times I had to get in touch with office personnel. All the written information sent via email keeping us up to date on any changes or reminders was excellent, so...

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Rachel

Adventures Abroad

26 days ago

Hi Carol, We are delighted to hear that you experienced excellent service from our office team. We always strive to keep our customers well-informed and appreciate your feedback. We look forward to seeing you travel with us again. Kind regards, Rachel Adventures Abroad

Mauvais

Vérifiée par Feefo

1 month ago

Spring tour of Japan

Lee was an excellent tour leader. He was organized and always available to help each of us. He went out of his way to include many of us who wanted to go to a baseball game in Tokyo and the Miyaki...

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Rachel

Adventures Abroad

26 days ago

We are so pleased to hear about your wonderful experience in Japan with Lee as your tour leader. It's fantastic to know that he went the extra mile. We're also delighted you enjoyed his videos as a way to revisit your fabulous visit to Japan. Kind regards, Rachel Adventures Abroad

Vérifiée par Feefo

CAN

1 month ago

Ce que CH a dit à propos de Adventures Abroad:

Happy Trails

The conversation I had with Evan was informative. I booked the trip shortly afterwards. I have travelled with Adventures Abroad once before and was very happy with the quality and the knowledge of...

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Rachel

Adventures Abroad

26 days ago

Thank you for sharing your feedback. We're delighted to hear that your conversation with Evan was informative and led to your booking. It's also wonderful to know that you were pleased with the quality and knowledge of our guides on your previous tour with us. Kind regards, Rachel Adventures Abroad

Mauvais

Vérifiée par Feefo

1 month ago

123

Terrific

JOAN C.

Vérifiée par Feefo

USA

1 month ago

Ce que JOAN C. a dit à propos de Adventures Abroad:

Great Up Front and Post-Booking Customer Service

I don't recall booking anything on April 2, as I was getting ready for a tour. However, every time I call AA and talk to Evan for initial reservations or Charlene, Randy-Lee or Dmitro on Consulting,...

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Mauvais

Vérifiée par Feefo

1 month ago

Excellent Sales Consultant

I worked with Evan for the bookings that day and he is always competent and efficient. He also let me know I had a credit to use and that was appreciated.

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