Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.
Service
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1
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évaluations au cours de la dernière année
Afficher les 502 commentaires
Mauvais
Vérifiée par Feefo
1 month ago
Good products, poor delivery
Main reason to purchase from Ades was for Okaxi leaves. However, the delivery was well over a week, with a delivery fee of 7.99, I expected the items to have taken 48 hours max.
Were i in London, I...
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Customer Service Team
Ades Foods
1 month ago
Thank you for your feedback, and we’re sorry to hear that the delivery time did not meet your expectations.
Our standard delivery service is 3–5 working days excluding weekends, and we apologise if your order felt longer than expected. We understand how important timely delivery is, especially when ordering specific items, and we appreciate your comments regarding the delivery experience and scheduling.
Your feedback is valuable to us and will be taken on board as we continue to review and improve our service.
Regards,
Ades Online Team
1
Partager
BU
Blessing U
Vérifiée par Feefo
1 month ago
Ce que Blessing U a dit à propos de Ades Foods:
Excellent customer service
Customer Service Team
Ades Foods
1 month ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
1
Partager
OG
Og
Vérifiée par Feefo
1 month ago
Ce que Og a dit à propos de Ades Foods:
Timely delivery of Groceries in good condition
Customer Service Team
Ades Foods
1 month ago
Thank you very much for your kind feedback. We’re really pleased to hear that your groceries were delivered on time and arrived in good condition.
We appreciate you taking the time to leave a review and hope to serve you again soon.
Regards,
Ades Online Team
1
Partager
Mauvais
Vérifiée par Feefo
1 month ago
It cost me more to receive my goods as they in two different days.
One box was sent on Thursday and the other four boxes were sent on Friday.
I had to pay someone twice for their transport.
Customer Service Team
Ades Foods
1 month ago
Thank you for your feedback, and we are very sorry for the inconvenience caused by your order arriving in separate deliveries. We understand how frustrating it must have been to incur additional transport costs as a result.
Items are sometimes delivered separately as they are handled by different drivers carrying the parcels, depending on routing and delivery arrangements.
We’re really sorry for the trouble this caused and appreciate you taking the time to share your experience.
Regards,
Ades Online Team
2
Partager
Mauvais
Vérifiée par Feefo
1 month ago
Customer Service Team
Ades Foods
1 month ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
2
Partager
OR
Oluwatosin Raheem
Vérifiée par Feefo
1 month ago
Customer Service Team
Ades Foods
1 month ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
1
Partager
Mauvais
Vérifiée par Feefo
1 month ago
Good
I have not received my order yet and this is the first time I have encountered such delays with an order from ades.
I was told it would be delivered today but still no signs of delivery.
Customer Service Team
Ades Foods
1 month ago
Thank you for your feedback, and we’re really sorry for the delay with your order.
As discussed during our call yesterday, the delay was due to one of the items in your order being temporarily out of stock. We appreciate your decision to wait until it became available again, and we’re working to get your order to you as soon as the item is back in stock.
Thank you for your patience and for your continued support , we truly appreciate it.
Kind regards,
Ades Online Team
1
Partager
Mauvais
Vérifiée par Feefo
1 month ago
Delayed delivery and no communication until nearly 5 days
Customer Service Team
Ades Foods
1 month ago
Dear Valued Customer,
Thank you for your feedback. We sincerely apologize for the delay in delivering your parcel and for not reaching out as early as you expected. We understand how important timely communication is, and how this may have impacted your experience with us.
We’re glad your parcel has now been delivered, and we truly appreciate your patience. Your feedback is valuable and helps us improve how quickly we keep our customers informed throughout the delivery process.
Thank you again for sharing your experience. We hope to have the opportunity to provide you with a much better experience in the future.
Warm regards,
Ades Online TEAM.
1
Partager
Mauvais
Vérifiée par Feefo
1 month ago
It was great service except the rotten cassava I was sent
Customer Service Team
Ades Foods
1 month ago
Thank you for your feedback and for choosing us for your first order.
We’re really pleased to hear that you were happy with our service overall, but we’re very sorry to learn that the cassava you received was not up to standard. This is certainly not the quality we aim to deliver, and we understand how disappointing this must have been.
We take this very seriously and are currently reviewing the issue with our team. We will also be contacting you directly via email shortly to better understand what happened and resolve this for you as quickly as possible.
Thank you again for bringing this to our attention, we truly appreciate your feedback and hope to provide you with a much better experience next time. Kind Regards,
Ades Online TEAM.
0
Partager
Mauvais
Vérifiée par Feefo
1 month ago
Customer Service Team
Ades Foods
1 month ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..