The actual facilities are great but the customer service was so diabolical that I decided to end the contract. There are literally thousands of companies like this, no need to be patronised and...
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Simon Burnett
Metro Storage
5 years ago
Thank-you for your feedback. We are disappointed you feel you didn’t have a good experience with our team. We all take pride in our work and take customer service very seriously indeed. We have worked very hard to gain the great reputation we have for our award winning customer service and really try to go the extra mile for our valued customers. All we asked you to do was check you had used the correct payment link because a payment you made had gone missing. As it transpired you had used the correct payment link but just given us the wrong date that you made the payment. The matter was soon resolved after 2 of our staff members spent time looking for the payment. We are sorry that you became offended by our request to check but didn’t feel this was an unreasonable request under the circumstances.
RO
Rosanna
5 years ago
As expected you do not even see the issue.
Your staff was poorly trained and could not even own up to their error
I made the payment with the correct link on the correct date, but only after 4 or 5 emails your staff decided it was worth checking, up until that point they assumed it was my error and were not even able to recognize the name of your company on the bank statement I sent, to my dismay the send me the worse customer service line I ever read...."sorry if you felt we should have spent more time on your account" well had you been trained properly this would have never happened, have the decency to apologise for the misunderstanding and close with a good friendly note. Do not blame the customer for your lack of acumen and training. Check your facts before! and please do not reply. As I said great facilities, poorly trained, patronising and rude staff.
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
Great service...quick and easy to sign up
Good selection of units, quick and easy to sign up and pay direct from the website. Facility is really clean and well lit.
Simon Burnett
Metro Storage
5 years ago
Thank you for your kind review - we really appreciate it and are delighted to be helping you with your storage needs!
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
Very responsive and helpful
Very responsive staff
Simon Burnett
Metro Storage
5 years ago
Delighted we could help you with your storage needs and thank you for the review!
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
Great location and flexibility
Very attentive service and flexible option for storage in a very central area.
Simon Burnett
Metro Storage
5 years ago
We are grateful for the 5 star review! Delighted we could help you with your storage needs.
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
Perfeito
Um ótimo local, seguro, confortável e com um preço acessível. Melhor storage de UK.
0
Partager
SL
Skotia Ltd
Vérifiée par Feefo
5 years ago
Ce que Skotia Ltd a dit à propos de Metro Storage:
Good service and communicattions
Simon Burnett
Metro Storage
5 years ago
Thank you for your kind review - delighted we could help you with your storage needs!
0
Partager
NI
Nick
Vérifiée par Feefo
London
5 years ago
Ce que Nick a dit à propos de Metro Storage:
Staff are amazing
Very helpful and pleasant staff. Excellent value for money for central London storage. Security of the site seems very effective.
Simon Burnett
Metro Storage
5 years ago
Delighted we could help you with your storage needs and thank you for leaving us a 5 star review - we really appreciate it!
0
Partager
MC
Miss Marianne Collins
Vérifiée par Feefo
5 years ago
Ce que Miss Marianne Collins a dit à propos de Metro Storage:
Not bad for the start with your business
Simon Burnett
Metro Storage
5 years ago
Thank you for the 5 star review - we appreciate it!
0
Partager
DE
Dennis Edwards
Vérifiée par Feefo
5 years ago
Ce que Dennis Edwards a dit à propos de Metro Storage:
overall good facility easily accessed
Initial registration created some problem particularly on the payment side
storage site set up is good clear access
Simon Burnett
Metro Storage
5 years ago
Thank you for taking the time to review....we note your comments but can honestly say this is not what we are hearing from the vast majority of customers. we contacted you on multiple occasions to try and help you resolve your payment but it is the card companies that quite rightly insist address and personal details match when making a payment.
0
Partager
Mauvais
Vérifiée par Feefo
5 years ago
Excellent service prompt reply very help full.
Simon Burnett
Metro Storage
5 years ago
Delighted we could help you with your storage needs and thank you for the 5 stars we appreciate it!
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
