WEBS arvostelut

Hello, I’m really sorry to hear how upset you’re feeling about this. I completely understand how important it is to feel confident that your refund has been handled correctly. I’ve checked your order, and I can confirm that the refund issued matches the correct amount. I can also see that you’ve been in touch with my colleague Kate, who sent you a detailed email explaining the refund calculation and attached the invoice so you can review everything clearly. If anything is still unclear, or if you’d like us to go through it with you again, please feel free to reply directly to Kate’s email, or you’re very welcome to contact us at customerservice@yarn.com and we’ll be happy to assist further. Best wishes, Julie and the WEBS Customer Service Team

Hello, Thank you for your feedback. I’m really sorry to hear that you felt the service was disappointing. I can see that you contacted us regarding your order, and my colleague has since provided you with the relevant information. I do hope that was helpful. If there’s anything further you need, or if something is still unclear, please don’t hesitate to get in touch - we’re always happy to assist and make things right where we can. Best wishes, Julie and the WEBS Customer Service Team

Hello, Thanks for your feedback. I'm very sorry you experienced a shipping delay, as we worked through an exceptionally high volume of orders. We have been working very hard and have now returned to our typical shipping timeframe. We hope we have the opportunity to provide you with better service in the future! Best wishes, Brianna and the WEBS Customer Service Team WEBS® / America's Yarn Store®