web site unneccessarily complicated - uneccessary split between business and general public services - needs to be a lot more user friendly if you're going to compete privately and ahev shareholders...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Sarah,
Thankyou very much for your feedback- I appreciate that this must be very frustrating for you, however I can confirm that The Post Office and PostOfficeShop.co.uk are seperate entities to Royal Mail and are not affiliated in any way.
The Post Office Shop does not require takes payments for goods on order and does not require any user to pay or transfer any money into their account in advance.
We have forwarded your comments on to the relevant channel in order for your feedback to be taken into consideration, for future reference any feedback on the Royal Mail website can be directed to The Royal Mail Customer Service Team on 08457 740 740.
Kind Regards,
Sally
Post Office Shop Customer Care team
Tuotearvostelut
Ostopäivä: 11/09/2013
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
Easy to use and efficient .
Tuotearvostelut
Ostopäivä: 29/09/2013
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
Great, quick service.
Tuotearvostelut
Ostopäivä: 29/09/2013
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
Very slow postage but overall communications etc good.
Good Morning Lynn,
Firstly, please accept my sincere apologies over the delay in receiving your stamp order.
Here at The Post Office Shop, Customer Experience is of great concern and the delay in receiving your stamps was of an unacceptable amount of time. One of the reasons which may have contributed to the long delay was one of the items you ordered being obsolete, however we are conducting further investigations into your order and i we have any other findings we will contact you in due course.
Thank you for your feedback and once again please accept my sincere apologies on the inconvenience this may have caused you.
Kind Regards,
Sally
Post Office Shop Customer Care team
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
