my order didn't arrive for over month and half even after chasing... i eventually went and brought what i wanted - a package finally arrived - meaning i now have 4 sets instead of 2 and cost a...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Helen.
Thankyou for your feedback. Please accept my apologies over any inconvenience the delay in receiving your stamps may have caused.
Upon investigation of your order, I can see that you ordered your items on 7.11.2013 and your items were shipped for delivery via Royal Mail on that date.
Once your order is shipped by our warehouse to Royal Mail for delivery we no longer hold responsibility for these item; I'm afraid that you would need to take this up with Royal Mail directly.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Afternoon Steve.
Thankyou for your comments. Please accept my apologies regarding the condition in which your paper was received.
Here at the Post office Shop, we are constantly looking for ways to improve our Customer Experience and looking for alternative ways to pack and ship items to prevent further damaged like this occurring in the future.
Kind Regards,
Sally
Post Office Shop Customer Care Team
First delivery of product had one part missing; second was damaged during transit.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Karl,
Thankyou for your comments. Firstly, please accept my apologies regarding any inconvenience this may have caused.
At the Post Office Shop, we take our Customer Service very seriously and I'm afraid to say in this instance we have not delivered it to you.
in light of this, I have arranged for your original order to be refunded as we have not fulfilled your order.
Kind Regards,
Sally
Post Office Shop Customer Care Team
After getting all the way to checkout website showed an error message & said transaction incomplete. Purchased item again. Then received 2 orders as 1st order had actually processed! Post office...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Alexandra.
Thankyou for your feedback. Firstly, please accept my apologies over any inconvenience the problems with our payment system may have caused you.
I have arranged for your order value to be refunded as compensation for the system error which led to you duplicating your order.
Once again, please accept my apologies over any inconvenience caused.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
