wrong item delivered - returned via Hermes 11 July
Customer Services UK
WoolOvers
10 years ago
I'm disappointed to hear that we have sent you an incorrect garment and apologise for this. We have arranged for a free returns bag and a replacement garment to be sent immediately.
I find woolovers very efficient with orders but it's a shame the return postage puts me off.
Customer Services UK
WoolOvers
10 years ago
Sorry to hear the return postage costs have caused you some concern. We have listened to our customers and we do now offer a pre-paid returns label which is available to purchase when you place your order either on-line or via mail order.
Tuotearvostelut
Customer Services UK
WoolOvers
10 years ago
Thank you for your feedback and sorry to hear that you are disappointed with the unisex cardigan you ordered. We will take this comment on board accordingly and you are more than welcome to exchange the garment for a better fit.
We have bought from Wool Overs before. The ordering process is easy and the parcels have always arrived on time. The returns service is also easy to complete when required.
The garments have been as...
There's nothing wrong with the service, but Woolovers needs to take more care with the photography.
I returned the recent purchase because the colour was extremely disappointing. It was nothing at...
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Customer Services UK
WoolOvers
10 years ago
Thank you for taking the time to leave your feedback. We do try to make the colour representations in our catalogues and on our website as close to the original colours as possible. There will, however, on occasions be slight variations in the colours and we have passed your comments to the relevant Department for them to have a look at to see if there are any improvements we could possibly make.
Tuotearvostelut
Customer Services UK
WoolOvers
10 years ago
Thank you for the feedback, as stated earlier we endeavour to get as close a representation of the original colours as we can in our catalogues and on our websites. We are always more than happy to discuss issues like this when you place any future orders with us.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.