Telephone and online help was good when it was unclear as to which item I wanted to purchase and had received (old descriptive label still on carfigan)
Luotettu asiakas
10 years ago
I do not want to return the cardigan I merely wanted to convey my opinion that the quality is not as high as it was as when I first bought this cardigan. A year or so ago I also bought this cardigan in rose and felt then that the quality was not as good. I absolutely loved my old navy cardigan and if you could see it and feel it you would know what I mean. Thanks
Tuotearvostelut
Sharon, Customer Care Team
WoolOvers
10 years ago
We are sorry to hear that you are disappointed with the quality of your cardigan. We have changed the name of the garment but can assure you that we have not compromised on the quality of the yarn. We have updated the style of the buttons and we are sorry that the design is not to your taste. If you have not worn the cardigan, please return the item to us for a refund or exchange. If returning the item, we will check the quality as this may be an odd occasional garment that has slipped through our quality control process.
All products purchased are of such great quality and launder very easily not losing shape or feel. Excellent cardigans/jackets!
Always remember though unisex sizes are huge! Not always made clear in...
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Customer Services UK
WoolOvers
10 years ago
Thank you for leaving us positive comments about the garments you have received. We take great pride in offering an excellent product and are glad that you have experienced this. We are phasing out our unisex sizing and introducing a new mens and womens size range for our new Autumn range from November of this year.
Until the last order I would have rated Woolovers excellent but I have had to pay postage and collect in town ( 8 miles away) normally the parcels come through the letter box in good time. If I order...
I waited a VERY LONG TIME for the items on my last order mainly because of the price.
All OK now ...
The quality of Wool Overs jumpers etc are second to none..absolutely perfect and I have well over...
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Tuotearvostelut
Ostopäivä: 13/07/2016
0
Jaa
TC
Trusted Customer
martock
10 years ago
Mitä Trusted Customer sanoi WoolOvers:
I love the cashmere merino sweaters and cardigans. They always arrive within the time stated. When I did have a problem with the quality of a gatment it was dealt with clearly and sympathetically
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.