I would give it no stars if i could! I ordered my coin on 9th May and even now on 29th June I have still not recieved it. I tried to contact them asking the whereabouts of my order and all they said...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
I am extremely sorry that your first experience with us has not been a positive one.
I can see you contacted us in June to advise us that your delivery had still not arrived. I have now looked into this and it appears your order has gone astray.
Please can you confirm if you would like a replacement delivery to be sent or if you would prefer a refund at this time?
Again, I am sorry that you have had cause to give us negative feedback following your first order.
Kind regards,
Rebecca.
Tuotearvostelut
Ostopäivä: 09/05/2020
0
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
We were informed of any delays and everything was sent quite quickly. We were not charged until coins were dispatched.
Tuotearvostelut
Ostopäivä: 13/06/2020
1
Jaa
Luotettu asiakas
Feefo Verified
6 years ago
prompt delivery of requested goods
Tuotearvostelut
Ostopäivä: 14/06/2020
1
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
Fast service
Tuotearvostelut
Ostopäivä: 14/06/2020
1
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
I haven't received anything yet
Bex
The Westminster Collection
6 years ago
Hi there, thank you for completing our survey.
I am sorry to hear your order has not yet arrived, this was despatched on 17.06.20 and normally arrive within 3-5 working days.
We do however, need to allow until 01.07.20 for completion of the delivery prior to being able to chase this.
Can I please kindly ask that you contact our CS team via enquiries@westminstercollection.com should you delivery not arrive on 01.07.20. We will then look into this and offer a resolution.
Thank you for your comments and patience at this time.
Kind regards,
Rebecca.
Tuotearvostelut
Ostopäivä: 13/06/2020
1
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.