Easy to use and was kept updated on status if my order a d was very pleased with coins when they arrived, so were the kids
Tuotearvostelut
Ostopäivä: 16/06/2020
0
Jaa
Luotettu asiakas
Feefo Verified
6 years ago
All over a good service except one thing . Money doesn't come straight out of the account that's paying for the product so can get a little confusing .
Tuotearvostelut
Ostopäivä: 16/06/2020
0
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
Hi there, thank you for completing our survey and taking my call earlier.
To provide confirmation I have now issued a replacement delivery for your Apollo First Day Cover, this should arrive within 3-5 working days.
I have also located the coin which I feel is the one you thought you were ordering, but only payment was submitted.
You should now have an order confirmation email, please review this and if you find this is not the item required please contact me and let me know.
Again, thank you for taking the time to provide us with your feedback.
Kind regards,
Rebecca.
Tuotearvostelut
Ostopäivä: 09/06/2020
0
Jaa
Luotettu asiakas
Feefo Verified
6 years ago
Great service, always keep you up to date with information on your order and orders arrive securely and well packaged.
Tuotearvostelut
Ostopäivä: 12/06/2020
0
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
the service I received was great and the coin set is well worth the cost I would recommend this company to anyone wishing to purchase coins or sets Thanks
Tuotearvostelut
Ostopäivä: 24/05/2020
0
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
The item has still not been received as of today 30/06/2020
Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
After our conversation I would like to apologise that you were provided the incorrect information and in fact your order had been despatched to your old address.
As advised, I have arranged for a replacement delivery to be sent to the correct address, and a letter confirming this has been arranged will be sent to you and as soon as we have receipt of the next delivery of stock we will ensure to get your replacement delivery to you as priority.
Again, I am sorry you were advised the incorrect information and I will ensure the team are re-trained in this area.
Kind regards,
Rebecca.
TC
Trusted Customer
6 years ago
The customer service team called me as soon as they found the problem and called for a replacement item to be sent to me. The mark of a good company is how efficiently they deal with and resolve a problem
Tuotearvostelut
Ostopäivä: 15/06/2020
0
Jaa
TC
Trusted Customer
Feefo Verified
rochdale
6 years ago
Mitä Trusted Customer sanoi The Westminster Collection:
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.