Dear Ahmed, Thanks for contacting Wego!
Please note that Wego is a pure search engine that compares prices and helps you find the best price for you, while the booking happens on our partner website.
Kindly send an email to our customer service providing below details so we can assist you better:
Full name:
Mobile used in booking:
Email used in booking:
Departure Country:
Arrival Country:
Booking ID/PNR:
Date of Travel:
Bank Message that you received after you booked the flight:
Wego
