I would buy from them again definitely. Very helpful. All bookings went smoothly and we all enjoyed our break to IOM.
0
Jaa
TC
Trusted Customer
Feefo Verified
staffordshire
8 years ago
Mitä Trusted Customer sanoi Visit IOM:
the service was great the only thing wrong. they never sent me a ticket and ime sailing on the 18th september
Darrel Tinnion
Visit IOM
8 years ago
Thanks for your feedback and for your time on the phone today.
As discussed, your email confirmation will act as your ticket to check-in for both your outward and return sailing.
We wish you a very pleasant trip and very much hope to be of help with your travel plans in the future.
Regards
Darrel
Visit IOM
TC
Trusted Customer
8 years ago
dear Darrel
could you possibly send me another e.mail of my ferry booking .
so i can print it off only i must have deleted my first one
many thanks
vera rogers
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Jaa
Luotettu asiakas
Feefo Verified
8 years ago
Beware! Full payment taken immediately
The page stated 'book now pay £50 deposit' but they have taken the full amount - over £800 from my account! I wasn't expecting that, the holiday is booked for the end of August 2018 and I thought I...
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Darrel Tinnion
Visit IOM
8 years ago
Thank you for sharing your feedback, and for your time on the phone this afternoon.
As discussed, we have refunded the full amount of your first booking and made a second booking with the deposit option applied. Your balance will now be due in July 2018 and you should have received a new confirmation with the balance due date.
We believe the deposit option might not have been selected on the payment page which had resulted in full payment being taken at the time of booking. On the back of your feedback, we will make the necessary changes to make the deposit option clearer.
Thank you again for leaving your feedback and for your time on the phone.
Best regards
Darrel
Visit IOM
Luotettu asiakas
8 years ago
Wow! So impressed with the response to my feedback. Excellent customer service, thank you so much Darrel for your time. I've changed my rating to ⭐️⭐️⭐️⭐️⭐️ Will def use this site for booking in the future and highly recommend it. The error was totally mine, I didn't notice the box to tick for deposit only and Darrel immediately refunded the full amount and rebooked it for me. Couldn't be happier, thank you.
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Jaa
Luotettu asiakas
Feefo Verified
8 years ago
Raskt svar.
0
Jaa
TC
Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Visit IOM:
Forthcoming visit
Booking all seemed to go smoothly and looking forward to our visit.
0
Jaa
Luotettu asiakas
Feefo Verified
8 years ago
Pie and Mash train great value and fun for the money
Only on the pie and mash run and excellent
0
Jaa
TC
Trusted Customer
Feefo Verified
Birmingham
8 years ago
Ladattu media
Näytä kaikki media (5)
Mitä Trusted Customer sanoi Visit IOM:
Lovely trip, very informative
The tour was very good, yes I will use them next time we are on the island.
0
Jaa
TC
Trusted Customer
Feefo Verified
Fife
8 years ago
Mitä Trusted Customer sanoi Visit IOM:
Fantastic Service
Jamie was absolutely fantastic and did his best to find the package we needed. I will definitely use the service again.
2
Jaa
TC
Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Visit IOM:
Helpful
The accomodation/dates I chose was not available. They took the effort to locate a suitable alternative. Very friendly and efficient service.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
