The company rep was very nice and patient, he answered all my questions. He called back twice to notify me about different options and/or changes before finalizing the purchase. But he switched me...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
We appreciate your feedback and will certainly forward your comments the your Consultant. Thank you.
Luotettu asiakas
8 years ago
BEWARE. Unfortunately my initial impression turned into DISAPPOINTMENT when I called the company a month later to organize my insurance. Not only they did not want to do anything about the incorrectly booked 'window obstruction' instead of the requested 'no window obstruction', they DID NOT EVEN APOLOGIZE after I posted my original comment. THE ORIGINAL INSURANCE QUOTE WAS INCORRECT. On top of it, I was informed that my booked cabin has BUNK BEDS. This I was NEVER informed about, it did not come up during the original booking and it does not state anywhere on the booking confirmation - and is obviously unsuitable for an older couple. NOW I DON'T KNOW IF MY HUSBAND EVEN WANTS TO GO ON THE CRUISE - it was supposed to be a present. Still hoping that the company will correct it, the cruise leaves in 3 weeks. The original booking agent was Jack (pleasant but now I am not sure whether he was properly trained) and the lady helping me now is Angela (very helpful but apparently not much she can do).
Ostopäivä: 22/11/2017
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Trusted Customer
Wodonga
8 years ago
Mitä Trusted Customer sanoi Cruise Megastore /Travel Megastore:
We paid our deposit on Friday 29th last week. Money was taken out same afternoon , but we received no receipt. Heard nothing from them so rang again Thursday 4th. Finally received a receipt and...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your feedback. I have contacted the Consultant and have asked that they make contact with regard to your concerns.
Ostopäivä: 30/12/2017
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Luotettu asiakas
8 years ago
Margaret was amazing! She kept me informed and her customer service was second to none. I just received our laynart and a note from her wishing us a safe trip. Will definitely be calling for our...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Excellent. Thank you for your feedback.
Ostopäivä: 29/12/2017
0
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Trusted Customer
8 years ago
Mitä Trusted Customer sanoi Cruise Megastore /Travel Megastore:
Very good and easy to deal with
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your comments we look forward to booking you again soon.
Ostopäivä: 27/12/2017
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Trusted Customer
8 years ago
Mitä Trusted Customer sanoi Cruise Megastore /Travel Megastore:
Margaret was a clear communicator, pleasant and professional.
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your positive comments we appreciate your time.
Ostopäivä: 22/12/2017
0
Jaa
Luotettu asiakas
8 years ago
Excellent customer service
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your feedback we appreciate your time.
Ostopäivä: 22/12/2017
0
Jaa
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Trusted Customer
Tyabb 3913 melbourne Australia
8 years ago
Mitä Trusted Customer sanoi Cruise Megastore /Travel Megastore:
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.