Absolutely horrible experience.
New customer I experienced delivery issue called me the last minute to say they got held up on traffic and won't be able to deliver after waiting all this time. Most...
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Sarah
Topsoil Direct Ltd
3 years ago
We do apologise that your order was delayed, things beyond our control can occur but we will always try and keep our customers up to date. I understand that we rearranged delivery of fresh turf on a day to suit you. My colleague has been in contact with you know and we hope to resolve this matter shortly.
Tuotearvostelut
Ladattu media
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your comments. Being a natural product rolls can vary, even within the same delivery. I understand my colleague has been in touch with you are we are working on a resolution for you.
After an initial mix up with the delivery 5 turfs were broken on the delivery pallet, but no problem with a refund. As before, topsoil was good and having laid the turfs they are growing well.
Sarah
Topsoil Direct Ltd
3 years ago
I am glad we were able to resolve this for you.
Tuotearvostelut
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. I am very sorry to hear you are disappointed with the product on this occasion. We will be in contact shortly to discuss this further.
PB
Paul Butler
3 years ago
Refund for broken turfs thanks to Sarah in customer services and the remainder are looking good
Ordering was straight forward and delivered as advised, delivery driver was very helpful.
Tuotearvostelut
Ladattu media
Näytä kaikki media (1)
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. We are sorry to hear that you are disappointed with your recent delivery. We do recommend that turf is laid on the day it is delivered especially in hot weather and then watered thoroughly.
We will contact you shortly regarding the issues you have raised as we would appreciate you providing us with some more information so that we can investigate and respond fully to your comments.
Ostopäivä: 24/05/2023
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Jaa
PM
Phanidhar Rao Machiraj
Feefo Verified
3 years ago
Mitä Phanidhar Rao Machiraj sanoi Topsoil Direct Ltd:
Very thick grass . Dark green. So healthy. Top soil was smooth and damp witch helps with laying turf. I ran out of grass and went b&q for 6 more rooms and the quality was rubbish. So I'll show you...
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for taking the time to leave us your feedback. I am glad to hear our turf is doing well.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.