I ordered compost twin stack, the top bag was half full of compost and the bottom bag was a very sandy mud mix that I could only use as ballast in a raised bed. Makes you wonder if the twin stack...
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Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear that you have had an issue with your recent delivery. I don't believe that we have been made aware of this before now so we will be in touch shortly to discuss further with you.
Tuotearvostelut
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear you are unhappy with your recent delivery we will be in touch to discuss your concerns.
Ostopäivä: 21/07/2023
1
Jaa
Luotettu asiakas
Feefo Verified
3 years ago
Very professional & friendly service . Helped us workout how many rolls we would need etc .. delivery was swift and we were kept well informed. Definitely recommend.
I was very happy with my delivery, people was friendly. The product was good quality and the timing was amazing.
I Wass receiving updates conforming delivery date and time.
Based on my positive...
I was expecting refund or replacement but after one week simply said because we didn’t lay same day that’s why it is dead! We received on 12th afternoon and laid on 14th Morning . It is not...
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Sarah
Topsoil Direct Ltd
3 years ago
We are very sorry to hear that you are unhappy with your recent order. Turf is a perishable item that if left rolled up can deteriorate very quickly, especially in warm conditions. Heavy rain can also contribute to this as the turf can start to steam itself and there is nowhere for the heat to escape. This is why we do state that turf must be laid on the day of delivery, or at least unrolled. I am sorry that we have been unable to help on this occasion as the turf was not laid within our guidelines.
Tuotearvostelut
Sarah
Topsoil Direct Ltd
3 years ago
We are very sorry to hear that you are unhappy with your recent order. Turf is a perishable item that if left rolled up can deteriorate very quickly, especially in warm conditions. Heavy rain can also contribute to this as the turf can start to steam itself and there is nowhere for the heat to escape. This is why we do state that turf must be laid on the day of delivery, or at least unrolled. I am sorry that we have been unable to help on this occasion as the turf was not laid within our guidelines.
Quick delivery, good quality products and very helpful staff
Tuotearvostelut
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. We do screen our topsoil to minimise the amount of stones however occasionally some oversized ones do occur. I apologise for this and hope it didn't cause too may issues.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.