The countryside is magnificent.
Our guide for the Hiroshima leg was Sam.
She was full of information, often standing at the front of the bus, all sorts of knowledge on Japan, it's people, customs...
Lue lisää
Chloe
Tomato Travel
6 years ago
Thank you for your feedback, Diane. We agree - one of the best parts about a coach tour through Japan is being able to see the wonderful countryside. In regards to your other comments, we will definitely take these on board and use them to improve our tours for future travellers.
In regards to tour numbers, our maximum group size is 45, which is an average number for most coach tour operators. However, as we do understand that some travellers would prefer a smaller group size, we also offer specialised small group tours as part of our portfolio.
Thank you again for taking the time to let us know your thoughts on your recent experience.
Ostopäivä: 28/09/2019
0
Jaa
LE
Lesley
Feefo Verified
6 years ago
Mitä Lesley sanoi Tomato Travel:
Well organised tour and tremendous tour guides and the bus driver was outstanding .
Chloe
Tomato Travel
6 years ago
Thank you very much for your positive review, Lesley! We get a lot of positive feedback about our Tomato Travel guides and drivers, and we're glad to hear that you were happy with the level of service provided.
Tuotearvostelut
Chloe
Tomato Travel
6 years ago
Thank you for such a positive review, Lesley! We hope to see you again on a Tomato Travel tour. Have a lovely day.
Sam was an excellent guide. It was an awesome trip
Chloe
Tomato Travel
6 years ago
Thank you very much for your positive review, Curtis! We really appreciate you taking the time to let us know about your recent experience with Tomato Travel.
Tuotearvostelut
Chloe
Tomato Travel
6 years ago
We hope to see you again, Curtis! Thanks for your positive feedback. Have a wonderful day.
Hotels appalling both in situation, facilities and totally inadequate for tour groups with bags. Breakfasts not acceptable
Chloe
Tomato Travel
6 years ago
Thank you for taking the time to provide us with this feedback, Colin. We are sorry to hear that the standards of the hotels did not meet your expectations, and we will use this information to improve our tours for future guests. We always strive to provide a high level of customer service for our guests, and we hope that this is reflected in our choice of hotel partners. Thank you once again for your feedback.
Full credit goes to the Japanese tour guides at Tomato Travel, especially the tour leader Samantha and her team including Connie, Yumi and the coach driver Kimora San who were extremely friendly,...
Lue lisää
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review! We are so happy to hear that you enjoyed the service provided by your guides and driver, and that you have great memories of your Tomato Travel tour!
Tuotearvostelut
Chloe
Tomato Travel
6 years ago
Thank you for your helpful feedback! We will take these comments on board and use them to improve our products for future guests. We can only hope to improve our services with helpful feedback from our valued guests. Thank you again for taking the time to let us know your thoughts!
Overall the trip was bland! There was way too much down time (shopping time according to the guide) and the guide only just met her requirements.Where were the Sumo's, Bonsai and snow on Fuji
Chloe
Tomato Travel
6 years ago
Hi Kenneth, thanks for your feedback. We will take your comments into consideration.
In regards to seeing sumo wrestling and bonsai, the itinerary you were booked on does not state that any of these things were included. In regards to seeing snow on Mount Fuji, at the time of travel, most of the snow would have melted as it was the end of summer. Thank you for taking the time to let us know your thoughts.
Tuotearvostelut
Chloe
Tomato Travel
6 years ago
Thanks for your feedback, Kenneth. We hear a lot of positive feedback about out drivers, and we are happy to hear that you enjoyed this aspect of the tour.
Ostopäivä: 08/09/2019
0
Jaa
LA
Larry
Feefo Verified
Perth,Australia
6 years ago
Mitä Larry sanoi Tomato Travel:
Times spent on the Buses were too long,thus on reaching destinations we were
always exhausted.The location of the first hotel was very poor,which did not get the holiday off to a good start.Apart...
Lue lisää
Chloe
Tomato Travel
6 years ago
Thank you for your review, Larry. We're happy to hear that you enjoyed the level of service provided by your tour guides and that you were happy with the choices of sightseeing destinations. However, we will take your comments about your accommodation into consideration and will use this information to improve our products for future travellers. Thank you for taking the time to let us know!
Tour was fairly well organised but, a week or so after we booked, we were informed there were no flights available. Luckily, we were able to book on an earlier tour. Otherwise, the accommodation...
Lue lisää
Chloe
Tomato Travel
6 years ago
Thank you for your positive review, Lance. We're happy to hear that you were pleased with the tour and the level of service provided by your guide, and that you enjoyed the sightseeing aspects.
Tuotearvostelut
Chloe
Tomato Travel
6 years ago
Thank you very much for your positive review of your Tomato Travel tour, Lance! Our tour guides are one of our most valuable assets, and we're happy to hear that you enjoyed the level of service provided. Have a great day!
Ostopäivä: 07/10/2019
0
Jaa
NE
Nedya
Feefo Verified
6 years ago
Mitä Nedya sanoi Tomato Travel:
Too many shrines and temples. Most accommodation was terrible. 3 restaurants in a row looked at us and said-no english menu, we then had dinner at 711 food store. Very disappointed with the whole...
Lue lisää
Chloe
Tomato Travel
6 years ago
Thank you for your feedback, Nedya.
Tuotearvostelut
Ostopäivä: 09/09/2019
0
Jaa
CS
Clara Jimena Gomez Suarez
Feefo Verified
6 years ago
Mitä Clara Jimena Gomez Suarez sanoi Tomato Travel:
The active tour allowed me to experience Japan in a completely different way. It exceeds all my expectations! Japan has the best roads to ride with such beautiful landscapes. I could see details that...
Lue lisää
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Clara! We really appreciate you taking the time to let us know your impressions of the tour and your guide. We hope to see you on a Tomato Travel tour again!
Tuotearvostelut
Chloe
Tomato Travel
6 years ago
Thank you for your positive review of your Tomato Travel tour, Clara!
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
