Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen The Works arvostelut

Näytetään kaikki 269,282 arvostelua

Luotettu asiakas

Feefo Verified

9 months ago

Extra long delivery times

I was really pleased with the price and the customer service I received from The Works but the delivery time was absolutely ridiculous. It took 10 business days and when you’re competing with big...

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Luotettu asiakas

Feefo Verified

9 months ago

Christmas story book bundles

As a School we purchased 170 books mid November for Christmas presents for the children. 30 books were received on the 28th November, but the remainder of the books were returned by Evri as the books...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was damaged at the couriers. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund as we were unable to resend your items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Luotettu asiakas

Feefo Verified

9 months ago

Two orders vanished

Placed two separate orders, neither was delivered

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that both of your orders were not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Theresa Dale

Feefo Verified

GBR

9 months ago

Mitä Theresa Dale sanoi The Works:

Love the works, easy website, quick delivery

Great website easy to navigate , loads of offers displayed clearly, delivery was good, regular updates , quality of stuff really good, very happy

Luotettu asiakas

Feefo Verified

9 months ago

Not great, won't order again

delivery stated 10 working days for delivery, I chased via email after 15 working days. They arrived after 17 working days and my email wasn't responded to until after they had been delivered. Some...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed. We are working closely with our warehouse and the couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Luotettu asiakas

Feefo Verified

9 months ago

Order not received

Placed an order on the 5th of November - never received and no follow up from the works

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order has not been delivered to you. Please contact customer service on 0121 313 6050 who will be able to investigate this for you. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Luotettu asiakas

Feefo Verified

9 months ago

Problem with goods contact by email

I have stopped at the Works both inshore and on line with no problem until this year. I ordered 3 parcels, 1 came, the second one zi had to cancel due to delays in getting order. The third parcel was...

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Luotettu asiakas

Feefo Verified

9 months ago

Dont use online ordering, go to a shop instead

Ordered 17th November chased 3 times but had to cancel order in the end on 16th December and Lily at The Works head office arranged for me to be able to collect them from a local shop. Online service...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Graham Poole

Feefo Verified

GBR

9 months ago

Mitä Graham Poole sanoi The Works:

Appalling service!!

We ordered 838 Christmas story book bundles on the 17th November, these were for a Santa truck run that we do every year, for our local community on the 12th/13th December, the books were to be...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Elizabeth Scott

Feefo Verified

9 months ago

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