Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen The Insurance Emporium arvostelut

Näytetään kaikki 6,916 arvostelua

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi The Insurance Emporium:

Easy to purchase online pet insurance and great value.

Trusted Customer

Bexhill on Sea

9 years ago

Mitä Trusted Customer sanoi The Insurance Emporium:

Great just hope any claim will be dealt with so quickly and proffessionally

Only because the delay in sending my insurance policy by email to me after I made 2 phone calls and an email requesting same. All ways very friendly and helpful.

Luotettu asiakas

9 years ago

Had very helpful lady when I got a bit stuck trying to sort everything out on line. Otherwise have happily insured 3 dogs through Insurance Emporium.

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi The Insurance Emporium:

it seems I have better cover

it was so simple to sort out the cover for my dog and it was so much cheaper than the cover I had previously had

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi The Insurance Emporium:

Still waiting for my documents!!..thinking of cancelling if I don't receive

No documents received.. thinking if cancelling policy

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback.

Sorry that you haven't received the email containing your policy documents. You should have received it within 3 working days. Your email address appears to be correct as you have provided feedback via Feefo, so we have sent the email again to that email address. Please check any spam or junk email folders that you may have and let us know if you still haven't received it. If nothing is received please get in touch again via our online contact form and, if possible, supply an alternative email address.

Kind regards

Daniel Noble

Customer Contact Team Leader

Luotettu asiakas

9 years ago

Did all it was expected to do, neither more nor less.

The service was fine, as I expected,did all it was required to do in a pleasant manner. there is nothing else to be said.

Trusted Customer

Brighouse

9 years ago

Mitä Trusted Customer sanoi The Insurance Emporium:

Found your site very easy to understand along with a pain free ordering serVice

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi The Insurance Emporium:

Competetive premium and good call centre staff.

Trusted Customer

Worcester

9 years ago

Mitä Trusted Customer sanoi The Insurance Emporium:

Premium not what expected

I was quoted £29 per month and yet my premium was £36. I emailed for clarification and have not received a reply. In addition my multi policy discount was not applied. Not great for a loyal and...

Lue lisää

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback.

I am sorry that a different amount was collected, this was due to a processing error.

A refund for the difference has been generated and will appear in your account within 3-5 working days.

Sorry again for any inconvenience caused.

Kind regards

Daniel Noble

Customer Contact Team Leader

Luotettu asiakas

9 years ago

No reply to email

I contacted you via reply email and online form and no one has replied

Daniel

The Insurance Emporium

9 years ago

Thank you for your feedback, a senior member of our team is going to contact you to make sure that your request is complete.

Kind regards

Daniel Noble

Customer Contact Team Leader

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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