Nellie & Milo feeling happy that I have the right cover for you both
I telephoned customer service and spoke to a lovely lady I believe was Beth, I apologise if I have your name wrong. She was patient, informative and very friendly, she answered my concerns regarding...
Lue lisää
Kirsty
The Insurance Emporium
1 year ago
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
We have passed on your kind feedback to Beth's manager.
Kind regards,
Kirsty
The Insurance Emporium
0
Jaa
MH
MR CHRISTO HOLDEN
Feefo Verified
Saxmundham
1 year ago
Mitä MR CHRISTO HOLDEN sanoi The Insurance Emporium:
I've used your insurance before on a pet and you were very good with that
Staff very helpful and great insurance
Simon
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for leaving a review, we are pleased to be of assistance.
Kind regards,
Simon,
The Insurance Emporium
0
Jaa
Luotettu asiakas
Feefo Verified
1 year ago
Poor experience
Tried to charge me more than what I was quoted and confirmed on their own site. They denied there was an error until I showed the screenshot proving them wrong then no apology received for their...
Lue lisää
Kirsty
The Insurance Emporium
1 year ago
Good morning,
We are sorry to hear of your comments.
The promotional code entered when purchasing your policy unfortunately failed when the application was completed due to a glitch. This meant the policy premium reverted back to what it would have been prior to a discount. We sincerely apologise for the technical error, and that we did not provide you with an apology.
We have provided feedback to the relevant department and we can see the discount has now been applied to your policy.
Kind regards,
Kirsty
The Insurance Emporium
0
Jaa
Luotettu asiakas
Feefo Verified
1 year ago
Simon
The Insurance Emporium
1 year ago
Good morning,
Thank you for leaving a review, we are pleased you have joined us.
Kind regards,
Simon,
The Insurance Emporium
0
Jaa
Luotettu asiakas
Feefo Verified
1 year ago
Simon
The Insurance Emporium
1 year ago
Good morning,
Thank you for leaving a review, we are pleased to be of assistance.
Kind regards,
Simon,
The Insurance Emporium
0
Jaa
Luotettu asiakas
Feefo Verified
1 year ago
Bike insurance
Good price. Good service and didn't pry into things that weren't relevant
Simon
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for leaving a review, we are pleased you have joined us.
Kind regards,
Simon,
The Insurance Emporium
0
Jaa
Luotettu asiakas
Feefo Verified
1 year ago
Wonderful customer service
Very helpful customer service staff. I found the website a bit confusing but their staff were very good at steering me through it.
Simon
The Insurance Emporium
1 year ago
Good morning,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Simon,
The Insurance Emporium
0
Jaa
Luotettu asiakas
Feefo Verified
1 year ago
Good experience buying the policy, difficult from the documents now too see the policy details ie what value vet insurance etc
Simon
The Insurance Emporium
1 year ago
Good morning,
Thank you for your review.
The details of your policy cover are outlined in the policy document under ‘Your Policy Cover and Optional Benefits’ on page 6. Each section explains the terms, exclusions, and any limitations associated with the cover.
With regard to vet fees, this is listed as an optional benefit and was not selected during your online application. As a result, it is not included in your current cover.
If you’d like to review or make changes to your policy, our Customer Contact Team would be happy to help. Please give them a call on 03300 244 007.
Kind regards,
Simon,
The Insurance Emporium
0
Jaa
MC
MRS TINA CAMPBELL
Feefo Verified
Kilmarnock
1 year ago
Mitä MRS TINA CAMPBELL sanoi The Insurance Emporium:
Static caravan insurance
The ladies i spoke to on the phone were very friendly and helpful
Kirsty
The Insurance Emporium
1 year ago
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
0
Jaa
MB
MR R BILLINGE
Feefo Verified
Telford
1 year ago
Mitä MR R BILLINGE sanoi The Insurance Emporium:
Great service but when it came to paying the premium with my bank details,no money taken and I didn't know if it was paid or not.I had to phone up Emporium.They told me that a penny is taken and they...
Lue lisää
Joe
The Insurance Emporium
1 year ago
Good morning,
Thank you for leaving a review, we are pleased you have joined us.
Kind regards,
Joe
The Insurance Emporium
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.