Excellent helpful and most importantly, honest, phone conversation in advance of ordering. Easy ordering (but do remember or check the free one year guarantee box) and amazingly rapid delivery.
...
I received no email about my order, was told delivery would be between 9-5, chair didn't turn up till 18.50! No communication about it being delivered late, took the whole day off and with the time...
Lue lisää
Tom
Fenetic Wellbeing
9 years ago
Hi Penny,
Thank you for the feedback. I am sorry to hear about the problems you have experienced.
A confirmation email was sent to the email address you provided to us and phone conversation was had to determine which day would be suitable for you to receive the chair. Our customer service team do specify that the chair can be delivered between 9am - 6pm by TNT the courier service.
We made the tracking number and phone number for TNT available to you. On occasion it has been known that TNT drivers can run over time, this unfortunately is to a degree out of our hands and I do apologise on their behalf for that. I am also sorry you had issues with the phones we will certainly look into this.
Please let me know if there is anyway I can assist you further. Many thanks, Tom
I purchased a cushion for a wheelchair, it is most comfortable and lifts me to a more convenient height to move the wheels, the service was first class and prompt, I shall be buying from this company...
Exceptional service. The wheelchair I had ordered had been damaged in transit and they very quickly arranged for a replacement to be delivered and the damaged one collected
Ostopäivä: 14/07/2016
0
Jaa
TC
Trusted Customer
Buckley
9 years ago
Mitä Trusted Customer sanoi Fenetic Wellbeing:
Faultless in every respect, the item price, the ease of ordering and the speed of delivery. We have been researching for this item over a period of many weeks but when it came to buying it we felt...
Arrived quickly, one wheel was damaged in post, contacted customer services and sent photo of damaged wheel. No problems at all, new wheel sent in post promptly. Satisfied customer. Thank you
The Fenetic Trading Company is an online healthcare company which specialises in Wheelchairs, Walking Aids and Rise and Recliner chairs. We have over 22,000 positive reviews on eBay and over 8,000 on Amazon, we are a very customer service friendly company.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
The Fenetic Trading Company is an online healthcare company which specialises in Wheelchairs, Walking Aids and Rise and Recliner chairs. We have over 22,000 positive reviews on eBay and over 8,000 on Amazon, we are a very customer service friendly company.
Thank you for the feedback. I am sorry to hear about the problems you have experienced.
A confirmation email was sent to the email address you provided to us and phone conversation was had to determine which day would be suitable for you to receive the chair. Our customer service team do specify that the chair can be delivered between 9am - 6pm by TNT the courier service.
We made the tracking number and phone number for TNT available to you. On occasion it has been known that TNT drivers can run over time, this unfortunately is to a degree out of our hands and I do apologise on their behalf for that. I am also sorry you had issues with the phones we will certainly look into this.
Please let me know if there is anyway I can assist you further. Many thanks, Tom