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Tenon Tours Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 749 arvostelua

Stewart

Feefo Verified

4 years ago

Mitä Stewart sanoi Tenon Tours:

They did not seem to have quite the expertise in the UK as claimed.

To begin, Tenon Tours appears to be operated as a disorganized, at best, medium-size corporation: Different departments don’t coordinate. Specifics: Our tour guide in Devon and Cornwall was actually...

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Elizabeth

Tenon Tours

4 years ago

Hi Stewart, thank you for your detailed feedback regarding your UK trip with Tenon Tours. Each review is important to us as it helps us identify areas where we can improve. Your By-Your-Side Service TEAM Member will be reaching out to you privately, however, I wanted to address some of your concerns here. Accommodations are among the first pieces of your itinerary that we secure. Private driver-guides are booked and confirmed much later, and we do not know or account for their place of residence. However, I understand your frustration and why you felt this was uncoordinated. I am not 100% sure why you were not booked at the Royal Leonardo for your entire stay in London, however, I imagine it was likely due to availability and/or budget. I know that many of our overseas partners are currently experiencing very limited availability due to incredibly high demand. I am sorry to hear that you did not find the London Pass useful. I see that you had been in contact with a member of our team regarding this and I hope that they were able to assist you at that time. Again, I appreciate your feedback. While your TEAM Member will be contacting you if she hasn't already, I also want to encourage you to reach us at travel@tenontours.com if you have further concerns or feedback.

Luotettu asiakas

Feefo Verified

4 years ago

A great trip to Italy

A great job setting up our trip, great hotels, great tour guides and we appreciated all the suggestions for activities! The app is so nice to have when traveling!

Elizabeth

Tenon Tours

4 years ago

Thank you for sharing your feedback with us! We're happy that you had a great trip to Italy with Tenon Tours. Our mobile app is one of my favorite perks as it allows you to have convenient access to all your trip details while traveling. We appreciate you choosing to travel with us and look forward to working with you again in the future.

Luotettu asiakas

Feefo Verified

4 years ago

Fantastic trip

They were very knowledgeable, courteous, and professional. I would recommend them highly. I would definitely use them again for future travel.

Elizabeth

Tenon Tours

4 years ago

Thank you for your review and recommendation! We're so happy you had a fantastic trip to Scotland. We appreciate your choice to travel with Tenon Tours and hope to work with you again in the future.

Cindy P

Feefo Verified

Long Beach, CA

4 years ago

Mitä Cindy P sanoi Tenon Tours:

From the beginning of planning this trip (our 2nd) to actual making it happen, everything was seamless. We had taken a 12 day Mediterranean cruise and wanted to experience a week in Italy after...

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Elizabeth

Tenon Tours

4 years ago

Thank you for your feedback, Cynthia! I'm so glad you had such a seamless experience on your Italy trip with us. Stephanie and Gracie will be pleased to read your comments. Thank you for being a loyal traveler of Tenon Tours!

Gregg

Feefo Verified

Orlando Florida

4 years ago

Mitä Gregg sanoi Tenon Tours:

Great experience with Tenon Tours

We booked a 14 day, multi-city with various tours scheduled throughout Italy. We found Tenon Tours to be very thorough and on top of things. Any minor event that might have occurred, our in-country...

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Elizabeth

Tenon Tours

4 years ago

Hi Gregg, thank you for sharing your feedback with us! We are pleased to hear that you had a great experience booking your trip with Tenon Tours. I have shared your comments with both Stephanie and Gracie so that they can see your review as well. We appreciate you choosing to travel with us and hope to work with you again soon!

Luotettu asiakas

Feefo Verified

4 years ago

Positive experience!!

Had positive experiences with everyone we had contacted. Everyone was polite and friendly. Treated us like family.

Elizabeth

Tenon Tours

4 years ago

Thank you for sharing your feedback with us! I'm happy to hear that you had such a positive experience while working with our team. As a Tenon Traveler, you are certainly a part of our family. :)

Orna

Feefo Verified

4 years ago

Mitä Orna sanoi Tenon Tours:

Had a great well organized trip

Everything was so well organized and easy to follow. Went out of their way to make sure we knew what to do and what might be different. Will definitely use them again!

Elizabeth

Tenon Tours

4 years ago

Hi Orna, thank you for sharing your experience and for recommending us! I'm so happy to hear that your itinerary to Scotland was well organized and easy to follow. I saw that you worked with Stephanie and Natasha on your trip and have shared your comments with them. Thank you for choosing to book with Tenon Tours!

Susan

Feefo Verified

4 years ago

Mitä Susan sanoi Tenon Tours:

Excellent service, custom experience, worth the cost

I would definitely recommend them (already have!) to anyone looking for a quality and well-planned holiday. They provided top tier service and thoughtful activities with plenty of variety that was...

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Elizabeth

Tenon Tours

4 years ago

Thank you for your feedback and recommendation, Susan! We are pleased to hear that you enjoyed your trip to Thailand - what an exciting destination! I see you worked with Rachel so will be sure to pass your comments along to her. :) We truly appreciate you choosing to book your trip with us and hope that we'll have the opportunity to work with you again in the future.

Susan

Feefo Verified

4 years ago

Mitä Susan sanoi Tenon Tours:

Tenan tours made planning a trip so easy. They organized hotels, drivers, car rentals and transport throughout our journey. The challenges we had were with vouchers being accepted for entry. Tenan...

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Elizabeth

Tenon Tours

4 years ago

Hi Susan, thank you for sharing your honest feedback with us! Your comments regarding the Tenon Tours mobile app are very useful, so I have shared them with our team so that we can address them moving forward. I am happy to hear that you enjoyed your trip otherwise and had a great experience while in Scotland and England! Thank you for choosing to travel with us and we hope to work with you again soon.

Luotettu asiakas

Feefo Verified

4 years ago

Perfect for large family group

Tenon Tours provided reassuring and knowledgeable advice about our trip. The customized itinerary was flexible and perfect for our large family group.

Elizabeth

Tenon Tours

4 years ago

Thank you for choosing to travel with Tenon Tours! We are so happy to hear that your personalized itinerary was the perfect fit for your family trip. We hope we'll be able to work together again in the future.