No policy documents arrived, no customer service, no returned phone when asking for said documents. I will be cancelling if I can ever get hold of customer service not the new policy people who can't...
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CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear of any frustrations caused. As this is not the type of service we expect our customers to receive, we appreciate you bringing this to our attention. I have passed on your feedback to the relevant department to action your request. If you would like further assistance, please let me know and that can be arranged accordingly.
Kind regards,
Scott
Tuotearvostelut
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, I am sorry to hear of your frustrations regarding your experience. If you would like further assistance, please let me know and that can be arranged accordingly.
Kind regards,
Scott
Ostopäivä: 03/04/2022
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
My little dog needs all the protection she can have she’s worth it
Pia was great, but all the paperwork was horrendous for a 3 mth old healthy kitten. How you improve this must be up to you. Maybe you could have the policy validated when the animal has had a...
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CX
SPCA Pet Insurance
4 years ago
Hi Penny,
Thank you for taking the time out of your day to share your review with us. We are pleased to hear of the service that you received from our team member, Pia, however, we apologise for any frustrations caused during your experience and appreciate your feedback.
Please don't hesitate to reach out if you were like to discuss your policy or your feedback further.
Kind regards,
Alisa
The customer service was fantastic I am retired and the person supporting me was very patient, competent , professional and friendly .
I found it difficult to find a company that would insure a...
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Tuotearvostelut
Ostopäivä: 04/04/2022
0
Jaa
JL
Judy Lloyd
Feefo Verified
Palmerston North
4 years ago
Mitä Judy Lloyd sanoi SPCA Pet Insurance:
Over the years I have purchased my animals from the SPCA and had a good outcome with my animals. Since they gave me great service I decided to purchase pet insurance of my recent cat Garfield
Super helpful and informative. Even when I was unsure about which insurance to get for my cat, he was patient and happy to go over things again with me which helped me decide the best option
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.