Very good customer service were very helpful and friendly
CX
SPCA Pet Insurance
2 years ago
Hi there,
It is wonderful to hear of the value that you have found in your cover, which has left you feeling happy, and of the service that you received when speaking with our helpful team members.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Tuotearvostelut
Ladattu media
Näytä kaikki media (1)
Ostopäivä: 26/03/2024
0
Jaa
LH
Libby Clifford-Harvey
Feefo Verified
2 years ago
Mitä Libby Clifford-Harvey sanoi SPCA Pet Insurance:
Tha lady who talked with me on the phone had 10/10 customer service. She had a great customer service voice was very friendly and helpful. She sold me on the insurance when I hadn't made up my mind...
Lue lisää
CX
SPCA Pet Insurance
2 years ago
Hi Libby,
We are happy to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I found it a little odd that while I was filling in the form online I was called and quite aggressively taken through the policy. I would have preferred not to be called and make my own decision. The...
Lue lisää
CX
SPCA Pet Insurance
2 years ago
Hi Ali,
Thank you for reaching out to share your concerns with us and I apologise for any dissatisfaction caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with this opportunity to share your feedback with the relevant team.
Please don't hesitate to let me know if you would like to discuss your feedback further or require any assistance in the future.
Kind regards,
Alisa
They returned our calls with friendly, patient and excellent knowledge, such a pleasure to deal with passionate people
CX
SPCA Pet Insurance
2 years ago
Hi Kim,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
I really like who I spoke to, she was friendly and efficient and answered all my questions
CX
SPCA Pet Insurance
2 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Ready to deal with. My options were clearly explained and all my questions answered. Easy to set up!
CX
SPCA Pet Insurance
2 years ago
Hi there,
We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Ostopäivä: 04/03/2024
0
Jaa
MM
Maxine Moodley
Feefo Verified
2 years ago
Mitä Maxine Moodley sanoi SPCA Pet Insurance:
I think the person that helped me cover my pet was amazing. Excellent service provided by him. He was so helpful and friendly. Made everything so easy.
CX
SPCA Pet Insurance
2 years ago
Hi Maxine,
It is a pleasure to hear of the great service that you received when speaking with our team member and that we have been able to assist you with your insurance needs.
Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf.
Kind regards,
Alisa
Tuotearvostelut
Ostopäivä: 04/03/2024
0
Jaa
VM
Vicky Mitchell
Feefo Verified
Greymouth
2 years ago
Mitä Vicky Mitchell sanoi SPCA Pet Insurance:
Friendly clear and thorough info given
CX
SPCA Pet Insurance
2 years ago
Hi Vicky,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Tuotearvostelut
Ostopäivä: 04/03/2024
0
Jaa
RM
Rochelle Mcnally
Feefo Verified
2 years ago
Mitä Rochelle Mcnally sanoi SPCA Pet Insurance:
Great as usual
CX
SPCA Pet Insurance
2 years ago
Hi Rochelle,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
RM
Rochelle Mcnally
2 years ago
Im not sure what is going on but i would not take out pet insurance, i never authorised any of this , i have called twice only to get told someone will call back. I have made my bank awear of the transaction that i certainly did not authorise if this could be resolved asap id appreciate it
Not a happy customer
CX
SPCA Pet Insurance
2 years ago
Hi Rochelle,
Thank you for reaching out and I am very sorry to hear of your frustrations regarding the cover.
I appreciate you bringing this to our attention and have escalated this matter to our team to look into this as soon as possible and assist you further.
Kind regards,
Alisa
CX
SPCA Pet Insurance
2 years ago
Hi Rochelle,
I understand that one of our team members has attempted to contact you to discuss this matter further, however, have been unable to reach you and sent an email to you regarding your request.
Please don't hesitate to be in touch if you require any assistance in the future or please reply to our team's email directly.
Kind regards,
Alisa
Tuotearvostelut
Ladattu media
Näytä kaikki media (1)
CX
SPCA Pet Insurance
2 years ago
Hi Rochelle,
Thank you for reaching out and I am very sorry to hear of your frustrations regarding the cover.
I appreciate you bringing this to our attention and have escalated this matter to our team to look into this as soon as possible and assist you further.
Kind regards,
Alisa
CX
SPCA Pet Insurance
2 years ago
Hi Rochelle,
I understand that one of our team members has attempted to contact you to discuss this matter further, however, have been unable to reach you and sent an email to you regarding your request.
Please don't hesitate to be in touch if you require any assistance in the future or please reply to our team's email directly.
Kind regards,
Alisa
Great. Easy to follow steps and find what type of insurance you can afford and take out. Thanks.
CX
SPCA Pet Insurance
2 years ago
Hi Debbie,
It is always fantastic to hear of our customer's excellent experience and that setting up your policy through our user-friendly online portal was met with ease.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.