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I can confirm that following our recent telephone conversation we have now re sent the log in details for the online portal, but I have also posted a copy of your policy documentation 1st class post today. Once again I do apologise for the service you have received and I can assure you this will be addressed. Should you require any further queries please do not hesitate to contact our customer services team on 0844 855 4602. Lisa Boyes Customer Services Manager

Thank you for taking the time to comment with such positive feedback. Lisa Boyes Customer Services Manager

Further to our recent telephone conversation, I would like to apologise once again if you did not receive the welcome e mail to access the online portal to enable you to download your policy documentation. I have now re set your password and re issued the link, but I have also issued a copy of you policy documentation 1st class today. As discussed today I have been liaising with the insurer to ascertain why there is a delay in settling your claim, I will contact you shortly following further investigations. Should you require any further assistance regarding this or any other insurance matters please do not hesitate to contact me or my colleagues on 0844 855 4602. Lisa Boyes Customer Services Manager

We are extremely pleased to receive such great feedback, thank you. Lisa Boyes Customer Services Manager

Thank you for your great feedback about our service and staff, we do appreciate you taking the time to comment. Lisa Boyes Customer Services Manager

Thank you for such positive feedback. Lisa Boyes Customer Services Manager

Thank you for your comments. Lisa Boyes Customer Services Manager