Bought sleeping bags for my 2 yr old son he loves them. Items as described and fast postage. Definitely listen to the size guide listed was tempted to get longer size but glad I listened to the...
I have yet to receive the item I purchased for my ‘surrogate’ grandson. Taking way too long.
Customer Services
Slumbersac Australia
3 years ago
We dispatched this item on 16 May. According to the tracking information it is due from yesterday to 31st so should reach you very soon. We are really sorry if Australia Post is taking longer than usual to make the delivery. Thank you for taking the time to leave feedback.
Tuotearvostelut
Customer Services
Slumbersac Australia
3 years ago
Thank you for taking the time to leave feedback. We will actually review our timescale for asking for feedback.
Using the website is easy which is great. The bag is wonderful. I love the product.
However, my item has been sitting in a warehouse for over a week now for no obvious reason. Was hoping that being...
Thank you for taking the time to leave feedback. When you place dyour order, there was a notice on the website advising dispatch would take longer this particular week as the warehouse was closed temporarily for a few days. This meant that there was a small delay in between the time you placed your order and the dispatch time. We understand you have since placed another order and hope that you enjoy our products.
0
Jaa
Luotettu asiakas
3 years ago
Ostopäivä: 23/04/2022
Amazing service, my order was delivered in no time and my little one is travelling around the bed being warm and cozy
Customer Services
Slumbersac Australia
3 years ago
We can't thank you enough for your kind words about our sleeping bags. Your review means a lot to us and shows us that we are on the right track!
Hi We checked your order and it was dispatched the day after you placed it. Unfortunately we have had the easter holidays so this has meant a slightly longer delivery time. We will ask our marketing department to allow a little longer before requesting feedback in the future. Thank you for taking the time to leave feedback.
Luotettu asiakas
3 years ago
Great service explaining delay in product [.Easter]
Tuotearvostelut
Customer Services
Slumbersac Australia
3 years ago
Hi We checked your order and it was dispatched the day after you placed it. Unfortunately we have had the easter holidays so this has meant a slightly longer delivery time. We will ask our marketing department to allow a little longer before requesting feedback in the future. Thank you for taking the time to leave feedback.
0
Jaa
KE
kelly
MILL PARK
3 years ago
Ostopäivä: 10/03/2022
Mitä kelly sanoi Slumbersac Australia:
I bought two 110cm sleeping bag. One is very good. The 2.5tog stated 110cm, but on the tag said 3-4ywars. The size is not right. However, my daughter took tag off so I cannot change.
Customer Services
Slumbersac Australia
3 years ago
Thank you for your feedback. Would you be kind enough to contact our customer service team who may be able to assist you further with this issue. The email is: service@slumbersac.com.au
Tuotearvostelut
Customer Services
Slumbersac Australia
3 years ago
Thank you for your feedback. Would you be kind enough to contact our customer service team who may be able to assist you further with this issue. The email is: service@slumbersac.com.au
Easy transaction, products are well described and delivery is quick. I have bought several products from here and they are amazing quality and last many seasons.
Tuotearvostelut
0
Jaa
Luotettu asiakas
3 years ago
Ostopäivä: 21/11/2021
I put this order in on the 21st of November, it is now the 5th of December and as far as I can tell it's not even been shipped yet? Terrible service quite honestly. For that price...
Customer Services
Slumbersac Australia
3 years ago
Our Customer Services team has been in contact with you to inform you that we are actively chasing Australia Post to get a location of this order, postal services in Australia is currently taking more time than usual due to restrictions etc. unfortunately, this is something out of our control and we are working hard to get your parcel to you. We really appreciate your patience and understanding at this time.
Customer Services
Slumbersac Australia
3 years ago
This is the information displayed currently on the AusPost website:-
The COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to our delivery operations.Many of our mail and parcel processing facilities have been affected by temporary closures.On any given day a significant number of our people are in precautionary self-isolation in accordance with state regulations.There are fewer flights available to transport parcels. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.Domestic deliveriesMajor disruptions are still being experienced in Victoria. These disruptions may delay:deliveries between locations within Victoriadeliveries between Victoria and other states and territoriesWine deliveries are particularly affected as they need to be sorted manually.Disruptions have eased in other states and territories, but delays may still be experienced and circumstances can change quickly.
Please see our domestic updates for the latest issues affecting deliveries within Australia.
Slumbersac is an award-winning company that offers a huge variety of high-quality, exclusively designed sleeping bags for babies and toddlers. Made from 100% cotton, they are rigorously tested and can be both machine washed and tumble dried. Slumbersac sleeping bags ensure a safe night's sleep for babies and parents and come in different sizes and togs, so you can choose the perfect one, depending on the weather or season.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Slumbersac is an award-winning company that offers a huge variety of high-quality, exclusively designed sleeping bags for babies and toddlers. Made from 100% cotton, they are rigorously tested and can be both machine washed and tumble dried. Slumbersac sleeping bags ensure a safe night's sleep for babies and parents and come in different sizes and togs, so you can choose the perfect one, depending on the weather or season.