Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Red Funnel Isle of Wight Ferries arvostelut

Näytetään kaikki 58,284 arvostelua

Luotettu asiakas

Feefo Verified

12 years ago

Could not get on the sailing I wanted to, I was at the terminal in…

Could not get on the sailing I wanted to, I was at the terminal in time but due to winter maintenance the ferry left not full but without me. More pre warning should be given to regular travellers...

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Red Funnel Isle of Wight Ferries

12 years ago

We are sorry you were not able to travel on your intended sailing which was due to a temporary reduction in vehicle capacity whilst the upper linkspan surfaces were treated with anti-slip paint before the worst of the winter weather. Whilst pre-booked customers were unaffected there wasn't time to widely pre-advertise the change as the decision to go ahead was based on a 24hr weather window - the time needed for the new coating to cure. Please accept our apologies for the inconvenience and if you are not already a member please sign-up for our email newsletters at www.myredfunnel.co.uk or follow us on twitter for the latest service news.

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

its a shame they cannot keep a two boat high speed srevice

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

The ferries do tend to run on time which is very good but the range…

The ferries do tend to run on time which is very good but the range in prices over the year can be outrageous and the food and drink is over priced.

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

I live on the Island and visits to family, friends and travel abroad is on/from the…

I live on the Island and visits to family, friends and travel abroad is on/from the mainland. Can you please revise your charges for Islanders because, currently, the more days I spend away from the...

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Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

Sailing was punctual, check-in easy and fast by finding booking from number plate as car…

Sailing was punctual, check-in easy and fast by finding booking from number plate as car approached kiosk, Generous room between car lanes onboard. All in all a pleasant experience.

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

First Class

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

We are always happy with your service although one or two more high chairs would…

We are always happy with your service although one or two more high chairs would be helpful on board the ferry. Have you thought about a small toddler corner as keeping toddlers amused on board can...

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Red Funnel Isle of Wight Ferries

12 years ago

We have thought about a play area and we hope to move this idea forward next year. In the meantime, thank you for the review and for travelling with us.

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

Top deck unavailable on both journeys.

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

The tables could do with a good clean though....

Ostopäivä: 14/11/2013

Luotettu asiakas

Feefo Verified

12 years ago

Generally good experiences on your ferries. Your staff are helpful and professional. I purchase car…

Generally good experiences on your ferries. Your staff are helpful and professional. I purchase car ferry tickets and day returns on your red jets using my Red Funnel travel card. I wish your booking...

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Red Funnel Isle of Wight Ferries

12 years ago

We are currently reviewing ticket office opening hours for next year so we hope this will help. Sorry to hear about the Customer Service issue - if you would like us to look into it further please email customerservices@redfunnel.co.uk In the meantime, thank for travelling with us.

Ostopäivä: 14/11/2013

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Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

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