Each time I have phoned with a query the staff who answer are brusque almost to the point of rudeness. They are the client's first contact with the company.
There does not seem to be any mechanism...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We am very sorry you have a negative impression of our telephone staff. Training is a continual process are always looking to improve. We know many clients would like to see more connections from Northern airports, particularly Manchester and we are continually striving to provide these. it is always good to hear you enjoyed the hotel and felt the leader was excellent.
David Kay
Product Manager
As always, booking online is so easy,, plenty of info available about the tour to ensure you are choosing the right one. Queries easily attended to by email . Always pleased with the choice of walks...
Generally I have always enjoyed ramblers hols this the worst ,bookings /communication with ramblers office staff good, helpful
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your feedback. I understand my colleague in our Customer Service Department contacted you by phone to discuss these issues. We are now looking forward to welcoming you on your next Ramblers Worldwide Holiday early in the new year.
David Kay
Product Manager
We find that the booking service,easy ;any queries are usually responded to quickly'T he trip info booklets and tour descriptions cover all our queries. For Australian walkers, we do find that we...
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Tuotearvostelut
Ostopäivä: 03/02/2014
0
Jaa
Luotettu asiakas
11 years ago
Very good service for people overseas booking by e mail
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.