Glitches occur occasionally, but do not generally detract from very good holiday experiences. The packed "breakfast" supplied by the Belvedere Hotel in Dublin on the morning of 13th June was frugal...
A superb trip with all the trains on time. Well organised and a really helpful guide. The hotel was in a very picturesque location and the facilities excellent with a really good leisure centre where...
A superb trip with all the trains on time. Well organised and a really helpful guide. The hotel was in a very picturesque location and the facilities excellent with a really good leisure centre where...
The overall holiday was good, shame that the original tour guide was not able to make it but Graeme was an excellent substitute. Whilst the Royal Highland Hotel is in an excellent location for...
The overall holiday was good, shame that the original tour guide was not able to make it but Graeme was an excellent substitute. Whilst the Royal Highland Hotel is in an excellent location for...
My disappointments with this tour relate to the arrangements made by the Wolsztyn Experience rather than those made in the UK , in particular the change to the Montana Hotel and the lack of locos in...
Lue lisää
Railtrail Tours
Railtrail Tours
11 years ago
We are very sorry that you were unable to travel on our popular Canals, Steam & Historic Chester tour. Our records show that you contacted us close to the departure date to enquire about cancelling due to fatigue, but that you didn’t confirm the cancellation.
Unfortunately, at that stage everything would have been booked.
Our T&Cs are standard to the travel industry and whilst insurance is mandatory for overseas holidays we still always advise customers on UK holidays to take out holiday insurance particularly to cover instances of cancellation like this, but the choice is left with the customer.
However, in this case we did offer you the opportunity to substitute another customer to travel in your place at no additional cost. As we did not hear back from you, we assumed you would continue with the holiday.
I trust that our unique programme of tours will continue to appeal to you and that we will have the pleasure of your company at a future date.
Dave Felstead
Managing Director
Railtrail Tours
Luotettu asiakas
10 years ago
I think that you have made an error with the above reply that does not relate to my cmmunication - I did not book, or even consider, your Canals, Steam & Historic Chester Tour.
David Brabner
PS With regard to your rating request, I think that a rating somewhere between Good and Poor would be appropriate on this occasion, but as I cannot submit this without a rating I shall have to choose 'Poor'
Railtrail Tours
Railtrail Tours
10 years ago
Please accept my apologies for this administration error. Unfortunately this review was meant for another customer and has been copied onto your feefo file. We also apologise for the disappointments that occurred during your Rail Holiday in Poland. We are currently in consultation with the Wolsztyn Experience about your holiday and to stop this from happening in the future.
Mark Dickin
Social Media Manager
Railtrail Tours
My disappointments with this tour relate to the arrangements made by the Wolsztyn Experience rather than those made in the UK , in particular the change to the Montana Hotel and the lack of locos in...
Lue lisää
Railtrail Tours
Railtrail Tours
11 years ago
We are very sorry that you were unable to travel on our popular Canals, Steam & Historic Chester tour. Our records show that you contacted us close to the departure date to enquire about cancelling due to fatigue, but that you didn’t confirm the cancellation.
Unfortunately, at that stage everything would have been booked.
Our T&Cs are standard to the travel industry and whilst insurance is mandatory for overseas holidays we still always advise customers on UK holidays to take out holiday insurance particularly to cover instances of cancellation like this, but the choice is left with the customer.
However, in this case we did offer you the opportunity to substitute another customer to travel in your place at no additional cost. As we did not hear back from you, we assumed you would continue with the holiday.
I trust that our unique programme of tours will continue to appeal to you and that we will have the pleasure of your company at a future date.
Dave Felstead
Managing Director
Railtrail Tours
Luotettu asiakas
10 years ago
I think that you have made an error with the above reply that does not relate to my cmmunication - I did not book, or even consider, your Canals, Steam & Historic Chester Tour.
David Brabner
PS With regard to your rating request, I think that a rating somewhere between Good and Poor would be appropriate on this occasion, but as I cannot submit this without a rating I shall have to choose 'Poor'
Railtrail Tours
Railtrail Tours
10 years ago
Please accept my apologies for this administration error. Unfortunately this review was meant for another customer and has been copied onto your feefo file. We also apologise for the disappointments that occurred during your Rail Holiday in Poland. We are currently in consultation with the Wolsztyn Experience about your holiday and to stop this from happening in the future.
Mark Dickin
Social Media Manager
Railtrail Tours
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
