Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Planet Cruise arvostelut

Näytetään kaikki 13,411 arvostelua

Luotettu asiakas

Feefo Verified

1 month ago

Knowledgable

Very helpful and knowledgeable Contact. Lots of help with cabin booking

Luotettu asiakas

Feefo Verified

2 months ago

WOULD NOT recommend - booking and finance staff need better training

`I booked my cruise over the phone and all was well until payment. Agent said there was a problem with card payment so she did it again and couldn't get it to work. She went away and called me back...

Lue lisää

Shanaz

Planet Cruise

1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about the stress and frustration caused by this payment issue. We completely understand how concerning it is to see a duplicate charge on your card, especially for such a significant amount, and we are very sorry for the inconvenience and delay you experienced while this was resolved. Your feedback regarding the communication from our booking agent and the delays within our finance department has been passed directly to our management team to ensure better training and clearer processes are put in place. We are glad to hear that our agent from the Customer Relations Team was able to assist you effectively once the issue was logged. We deeply value your long-standing loyalty, and apologise that you felt let down during this process. Should you need anything further for your booking, please do not hesitate to contact us. Kind regards Customer Experience Team

Luotettu asiakas

1 month ago

thanks for the reply and for your comments saying that you will pass my concerns about over the phone booking agents and finance department needing more training

Luotettu asiakas

Feefo Verified

1 month ago

Stress free booking

Excellent. Straightforward process.

Michael Ioannou

Feefo Verified

1 month ago

Ian Matthews

Feefo Verified

2 months ago

Mitä Ian Matthews sanoi Planet Cruise:

Very helpful explained each stage.

Lynne Fowkes

Feefo Verified

4 months ago

Mitä Lynne Fowkes sanoi Planet Cruise:

Easy

Luotettu asiakas

Feefo Verified

5 months ago

Luotettu asiakas

Feefo Verified

5 months ago

We have used Planet Cruise for a number of years now, and never had any pr

Website is easy to use

Luotettu asiakas

Feefo Verified

5 months ago

Baltic Cruising here we come

Our sales agent was called Deborah and she was very helpful, we had to make some adjustments to the itinerary as the flights didn’t suit, so we went without the flights but the hotel and transfers we...

Lue lisää

Luotettu asiakas

Feefo Verified

5 months ago

Booked my dream cruise on QM2

Very easy to contact a cruise adviser who understood my requirements. professional service and friendly advice . A Good deal available and I booked my dream cruise on QM2 on the spot ,hassle free and...

Lue lisää

Etkö ole saanut arvostelukutsua?

Miksi Feefo-arvosteluihin voi luottaa?

Lue lisää Feefosta