Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Petcover Australia arvostelut

https://www.petcovergroup.com/au/

ERINOMAINEN

Pet insurance for dogs, cats, horses and exotic pets.

Palvelu

4.3

Tuote

4.4

136

arviota viimeisen vuoden aikana

Näytetään kaikki 2,290 arvostelua

Luotettu asiakas

Feefo Verified

10 years ago

Terrible service

I have had two payments debited and don't even have a copy of the policy yet

Petplan Australia

Petcover Australia

10 years ago

HI Claire. We're sorry to hear that you haven't received any documents for your policy. We'll be in contact to investigate this for you.

Ostopäivä: 15/02/2016

Vicki

Feefo Verified

Karratha

10 years ago

Mitä Vicki sanoi Petcover Australia:

Rottie pup plus tetanus plus petplan equals happy owner

I was given a 6 week trial pack when I purchased our puppy. We had to use it as our pup got sick with Tetanus. Petplan paid all the vet bills. I was so impressed that I took out a plan so our dog is...

Lue lisää

Ostopäivä: 23/01/2016

Vanessa

Feefo Verified

Wanneroo

10 years ago

Mitä Vanessa sanoi Petcover Australia:

Quick and easy set up of policy.

Descriptions were clear.

Ostopäivä: 06/01/2016

Luotettu asiakas

Feefo Verified

10 years ago

Never received email of policy

Very disappointed with the lack of communication after I had signed up online. There was no confirmation email to inform me whether my application had been successful or not - and yet my credit card...

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Marina. We are sorry that you experienced issues with receiving your documents, and have passed this feedback onto the relevant area for investigation. If you have any further questions or requests, please contact us and we'll sort it out for you.

Ostopäivä: 18/01/2016

Adam

Feefo Verified

10 years ago

Mitä Adam sanoi Petcover Australia:

Pathetic and lacking any customer understanding

The Petplan experience to date has been woeful. We have had our first claim rejected on the grounds of wording in a PDS that is different to the PDS received when our 4 week coverage plan commenced....

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Adam. We understand that this matter is now being reviewed externally by the ombudsman. However, we certainly appreciate the honest feedback and have passed it directly to the relevant department.

Ostopäivä: 01/02/2016

Luke

Feefo Verified

Caversham, Western Australia

10 years ago

Mitä Luke sanoi Petcover Australia:

Large claim processed within 2 weeks with no issues and 100% reimbursement

Ostopäivä: 05/01/2016

Luotettu asiakas

Feefo Verified

10 years ago

There was no service to review - it was all totally automated over the Internet!!

Ostopäivä: 14/01/2016

Kerrie

Feefo Verified

Whittlesea

10 years ago

Mitä Kerrie sanoi Petcover Australia:

Very happy customer

The customer service is wonderful and the girls are amazing to work with, couldn't ask for more!

Ostopäivä: 06/01/2016

Anne-Marie

Feefo Verified

Bassendean

10 years ago

Mitä Anne-Marie sanoi Petcover Australia:

Just joined

Very easy to join up Hope I never have to use it but if I do hopes its as easy to make a claim

Ostopäivä: 15/02/2016

KATRINA

Feefo Verified

Adelaide

10 years ago

Mitä KATRINA sanoi Petcover Australia:

I found that the information informative and easy to understand, plenty of options to suit what you require for you pet. Yes I would recommend the company to other people I would buy from them again

Ostopäivä: 31/01/2016