Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Petcover Australia Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 2,290 arvostelua

Laura

Feefo Verified

Perth, WA

10 years ago

Mitä Laura sanoi Petcover Australia:

I'm not happy with the signing up process at all. The Sales lady was extremely helpful in answering all my questions but after I disclosed information about my puppy's medical history I was told my...

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Laura & Joseph

Thank you very much for your feedback. I will arrange the Underwriting Department to give you a call.
I will also pass this onto the Accounts Department regarding the 4 weeks free, so they can look into it and review.

Kind Regards

The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Laura & Joseph

Just a quick update. The Sales Department have notified myself that they have amended the 4 weeks free on your account :)
regarding the exclusion enquiry, the Underwriting Department have notified myself that they attempted to call you and unfortunately could not get through to you so they left a message for you to call them back.

Kind Regards

- The Petplan Team

Ostopäivä: 21/04/2016

Merideth

Feefo Verified

10 years ago

Mitä Merideth sanoi Petcover Australia:

Lack of response to Vet required information and final acceptance of policy

It took several (2 or 3) emails and a phone call to try and get an answer to my question as to whether they had received the vet information as I have a specialty breed. I emailed and faxed the...

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Merideth

Thank you for your feedback, I will pass this onto the relevant department so they can look into this for you and review.

Kind Regards

The Petplan Team

Ostopäivä: 10/05/2016

Luotettu asiakas

Feefo Verified

10 years ago

Happy to help

The staff at petplan are always happy to help, nothing seemed to be a problem and no question was treated as comical.

Petplan Australia

Petcover Australia

10 years ago

Hi Cindy

Thank you very much for your kind feedback! We are always just a phonecall away and are very happy to help :)
We hope you had a pleasant weekend

Kind Regards

The Petplan Team

Ostopäivä: 12/05/2016

Ben

Feefo Verified

Northcote

10 years ago

Mitä Ben sanoi Petcover Australia:

dodgy website form.. needs attention

My comment has nothing to do with the actual insurance, it relates to the online sign up procedure. I was signing up for Petplan online and after I filled in the form it said that my purchase hadn't...

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Petplan Australia

Petcover Australia

10 years ago

Hi Ben
Thank you for your feedback, we will pass this onto the relevant department.
Our website quote forms are currently being overhauled to increase customer satisfaction and experience, so we hope once these changes are implemented, our users will find them are lot more user friendly.

Kind Regards

The Petplan Team

Ostopäivä: 11/05/2016

Luotettu asiakas

Feefo Verified

10 years ago

Unsure

The items I really need to be covered...like routine maintenance...are not covered. With three pets now insured I am struggling to meet the payments and am considering putting the money aside into a...

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Emma

Thank you for your feedback, I will pass this onto the relevant department.
For more information on your policies cover please call 1300 738 225.

Kind Regards

The Petplan Team

Ostopäivä: 10/05/2016

Jill

Feefo Verified

Sydney

10 years ago

Mitä Jill sanoi Petcover Australia:

Excellent service and product.

Great customer service over the phone. Very friendly and fun lady helped me purchase insurance for my new kitten very quickly and without any fuss.

Petplan Australia

Petcover Australia

10 years ago

Hi Jill

Thank you for your kind feedback! I shall pass it onto the Sales Department to commend the Sales Agent who you spoke with :)
Have a pleasant day!

- The Petplan Team

Ostopäivä: 10/05/2016

Charlotte

Feefo Verified

Erskineville

10 years ago

Mitä Charlotte sanoi Petcover Australia:

Helpful

Very helpful

Petplan Australia

Petcover Australia

10 years ago

Hi Charlotte & Adam

Thank you very much for your feedback!
Have a pleasant day.

- The Petplan Team

Ostopäivä: 03/05/2016

Stacey

Feefo Verified

Medowie NSW 2318

10 years ago

Mitä Stacey sanoi Petcover Australia:

Yes I would recommend Petplan it was quick and easy to get a quote and setup plan for our horse

Petplan Australia

Petcover Australia

10 years ago

Hi Stacey

Thank you for your kind feedback!
All the best!

The Petplan Team

Ostopäivä: 03/05/2016

Alison

Feefo Verified

Melbourne

10 years ago

Mitä Alison sanoi Petcover Australia:

Good, but could have been better

the consultant was easily able to convert a quote, but they didn't really outline how the cover works, I had to read the PDS. I would have liked a little bit more information so I fully understood as...

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Petplan Australia

Petcover Australia

10 years ago

Hi Alison

Thank you for your feedback, I will pass this onto the Customer Service Department!

If you would like us to give you a call to clarify or explain any of your cover options, please let us know and ill arrange it.

Kind Regards

The Petplan Team

Ostopäivä: 05/05/2016

Aileen

Feefo Verified

Sydney, Australia

10 years ago

Mitä Aileen sanoi Petcover Australia:

Staff were very friendly and efficient on the phone but expected a more personal service for a returning customer.

I had one cat (Buddy) on my policy and I rang to add a second cat (Dax) that I got recently. It was very quick and easy to add a second animal. Because I used PetPlan as my pet insurance again I was...

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Petplan Australia

Petcover Australia

10 years ago

Hi Aileen

Thank you for your feedback. In regards to your email we have looked into this for you and it seems it was a computer glitch that sent you the incorrect email, but we have amended that for you.

Kind Regards

The Petplan Team

Ostopäivä: 05/05/2016