Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Petcover Australia Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 2,292 arvostelua

Alana Mcdermaid

Feefo Verified

9 years ago

Mitä Alana Mcdermaid sanoi Petcover Australia:

It is very inconvenient to have to print & fill out a claim form, drop it to the Vet & wait for them to fill in their bit then post it off & wait for a refund. It should be all online & automatic...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Alana,

We're currently working on this to make it easier for our customers. We're sorry for any inconvenience in the meantime.

Kind regards,

The Petplan Social Team

Ostopäivä: 12/06/2017

Luotettu asiakas

Feefo Verified

9 years ago

Really, good. Prompt and helpful.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Damien!

Kind regards,

The Petplan Social Team

Ostopäivä: 10/04/2017

Luotettu asiakas

Feefo Verified

9 years ago

Petplan's service has always been exemplary. The staff I have dealt with are helpful and knowledgable.

Petplan Australia

Petcover Australia

9 years ago

Hi Julianne,

Thanks for the great feedback. We're happy we can assist you at all times with great customer service!

Kind regards,

The Petplan Social Team

Ostopäivä: 26/06/2017

Luotettu asiakas

Feefo Verified

9 years ago

Everything's ok so far But I feel the $150 excess is too high as most vets appointments for minor things cost about same So u get no refund For example my dog had a skin infection and needed...

Lue lisää

Ostopäivä: 11/06/2017

Jacqueline Sayers

Feefo Verified

9 years ago

Mitä Jacqueline Sayers sanoi Petcover Australia:

Terrible, slow to repay, question non relevant facts, no communication

Very poor customer service at all times

Petplan Australia

Petcover Australia

9 years ago

Hi Jacqueline,

We apologise about your experience with Petplan, we assure you this is not common practice.

Kind regards,

The Petplan Social Team

Ostopäivä: 27/06/2017

Robyn Davies

Feefo Verified

townsville

9 years ago

Mitä Robyn Davies sanoi Petcover Australia:

our dog recently needed urgent surgery pet plan paid all but $150 of a 8 grand bill Lartarna was able to have and get the best care and survive what could have been a fatal infection

Petplan Australia

Petcover Australia

9 years ago

Hi Robyn,

We're so happy that we could help you out in this difficult time and hope that Lartarna has made a full recovery!

Kind regards,

The Petplan Social Team

Ostopäivä: 15/05/2017

Luotettu asiakas

Feefo Verified

9 years ago

Relatively easy to use and speak with assistant

Petplan Australia

Petcover Australia

9 years ago

Thanks for the positive feedback Andrew, we're happy we could assist you!

Kind regards,

The Petplan Social Team

Ostopäivä: 05/06/2017

Nichole May

Feefo Verified

9 years ago

Mitä Nichole May sanoi Petcover Australia:

Peace of mind

Pet plan does what insurance should do. No hassle and reliable

Petplan Australia

Petcover Australia

9 years ago

We're pleased that you're happy with our policies and service. Thanks for the great feedback Nichole!

Kind regards,

The Petplan Social Team

Ostopäivä: 24/04/2017

Lynda Sells

Feefo Verified

Jimboomba Qld

9 years ago

Mitä Lynda Sells sanoi Petcover Australia:

I can honestly say that I have had nothing but professional service in my 4.5 yrs . My claims have been prompt and on time! No questions asked. My only qualm is the veteran policy . As I have a show...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Lynda,

We're happy that we could cover you for the last 4.5 years when the unexpected occurred. We appreciate the great feedback and will take this on board.

Kind regards,

The Petplan Social Team

Ostopäivä: 15/06/2017

Olga Lutzko

Feefo Verified

9 years ago