Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Petcover Australia arvostelut

https://www.petcovergroup.com/au/

ERINOMAINEN

Pet insurance for dogs, cats, horses and exotic pets.

Palvelu

4.3

Tuote

4.4

137

arviota viimeisen vuoden aikana

Näytetään kaikki 2,292 arvostelua

Luotettu asiakas

Feefo Verified

9 years ago

Yes

Ostopäivä: 07/07/2017

Luotettu asiakas

Feefo Verified

9 years ago

Poor ethics and customer service

Very poor service. Denied a claim I had placed within a day. But still has not processed another claim put in for more then a month.

Petplan Australia

Petcover Australia

9 years ago

Hi Michelle,

Thanks for getting in touch with us, we will follow up with the claims team asap.

Kind regards,

The Petplan Social Team

Ostopäivä: 17/04/2017

Luotettu asiakas

Feefo Verified

9 years ago

I have always experienced very good service from Petplan. Wish they'd cover breeding issues too....

Petplan Australia

Petcover Australia

9 years ago

Hi Tania,

Thanks for the great feedback, we're happy you are pleased with the service.

Kind regards,

The Petplan Social Team

Ostopäivä: 16/06/2017

Luotettu asiakas

Feefo Verified

9 years ago

You need to move from being paper based to being digital. Let me sign onto your website and access my account, add/remove animals, and MAKE CLAIMS online

Petplan Australia

Petcover Australia

9 years ago

Hi Richard,

Thanks for the feedback, we're currently looking in to getting everything online.

Kind regards,

The Petplan Social Team

Ostopäivä: 07/05/2017

Rebecca Curry

Feefo Verified

9 years ago

Mitä Rebecca Curry sanoi Petcover Australia:

Very friendly and helpful.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Rebecca, we're pleased you're happy with the service!

Kind regards,

The Petplan Social Team

Ostopäivä: 17/05/2017

Luotettu asiakas

Feefo Verified

9 years ago

Very expensive

Ostopäivä: 02/05/2017

Susan Ryan

Feefo Verified

9 years ago

Mitä Susan Ryan sanoi Petcover Australia:

Easy procedure, helpful staff

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Susan, we're happy we could help you out in setting up your policy!

Kind regards,

The Petplan Social Team

Ostopäivä: 01/06/2017

chris watty

Feefo Verified

9 years ago

Mitä chris watty sanoi Petcover Australia:

Dont know. Only purchased plan and hsve to claimed or used plan yet so cant rate

Ostopäivä: 26/04/2017

Luotettu asiakas

Feefo Verified

9 years ago

Had previous dog insured with Petplan, more than happy with this company in relation to Customer Service and claiming. Staff always pleasant, obliging and happy to help. I collected my new dog on a...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Deirdre,

Thanks for the wonderful feedback. We're happy to see that you have chosen to insure with Petplan again and happy that we have helped you out over the years with our friendly customer service!

Kind regards,

The Petplan Social Team

Ostopäivä: 02/07/2017

Luotettu asiakas

Feefo Verified

9 years ago

Fantastic Customer Service

Petplan were fantastic when we recently had to make a claim. They made the process so simple! There was a slight delay with out vet not sending the required medical history and the team at Petplan...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Rebekah & William. We're pleased we could make the claim process so easy for you and hope that your pet is on the mend.

Kind regards,

The Petplan Social Team

Ostopäivä: 06/05/2017