Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Petcover Australia Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 2,292 arvostelua

Brad Wakefield

Feefo Verified

9 years ago

Mitä Brad Wakefield sanoi Petcover Australia:

Good cover but the options are not well shown

Some of your customer service people are a little hard to understand over the phone ie their English lacks quality. Some of the options are not shown, I experienced this when I made further enquiries...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Brad,

We'll take your feedback on board as we're always trying to improve our customer service.

Kind regards,

The Petplan Social Team

Ostopäivä: 20/07/2017

Jen Heynemann

Feefo Verified

9 years ago

Mitä Jen Heynemann sanoi Petcover Australia:

Reassuring

Service great. Would love to have automatic claim for services at Vet though.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Jen, we're happy we could help you out.

Kind regards,

The Petplan Social Team

Ostopäivä: 21/07/2017

Luotettu asiakas

Feefo Verified

9 years ago

Good customer contact. Some muddle after I had signed up with follow up that suggested I was not yet on a policy. Sorted by an email.

Petplan Australia

Petcover Australia

9 years ago

Hi Gail,

Thanks for the feedback, we're happy we could get the matter sorted quickly for you and are happy that you and your pet are covered by us!

Kind regards,

The Petplan Social Team

Ostopäivä: 21/07/2017

Christina Donaghy

Feefo Verified

9 years ago

Mitä Christina Donaghy sanoi Petcover Australia:

Excellent and friendly staff. I would recommend them.

Petplan Australia

Petcover Australia

9 years ago

Hi Christina,

We're happy we could help you set up a cover for your pet in a timely and friendly manner. Thanks for the great feedback!

Kind regards,

The Petplan Social Team

Ostopäivä: 20/07/2017

Luotettu asiakas

Feefo Verified

9 years ago

They were easy to deal with over the phone and provided leniency when I converted my trial policy as I was a few days late. The process of converting over the phone took quite long - too many...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Corinna,

Thanks for the feedback, we're happy you're on board!

Kind regards,

The Petplan Social Team

Ostopäivä: 14/07/2017

Luotettu asiakas

Feefo Verified

9 years ago

I have had to change details with them multiple times as they wrote them down wrong even though I spelt it out and corrected any issues at the time. It took almost a week to finally get a policy...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Nicole,

We have resent your policy documents. If you have any other questions, feel free to call us on 1300 738 225

Kind regards,

The Petplan Social Team

Ostopäivä: 10/07/2017

Amanda Russell

Feefo Verified

Clayfield

9 years ago

Mitä Amanda Russell sanoi Petcover Australia:

Not happy Jan!

My original plan was I assume lost/misplaced/forgotten. I took it out at the vet and I was never called or followed up on. I assumed I was covered and I rang to double check to be told I wasn't...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Amanda,

We are sorry to hear of your experience with Petplan, we assure you this is not common practice. If there is anything else we can help you with, feel free to ask through here or give us a call on 1300 738 225.

Kind regards,

The Petplan Social Team

Ostopäivä: 14/07/2017

Jo Brophy

Feefo Verified

Moora, WA

9 years ago

Mitä Jo Brophy sanoi Petcover Australia:

Excellent coverage. Easy to apply online too

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Jo. We're happy it was an easy process for you and that your pet is now covered!

Kind regards,

The Petplan Social Team

Ostopäivä: 13/07/2017

Drew Usher

Feefo Verified

9 years ago

Mitä Drew Usher sanoi Petcover Australia:

Poor claims process

Pet Plan needs online claims. It's 2017 and every other insurance service offers this. It's impractical to ask customers to print out then in paper forms and send off in the post.

Petplan Australia

Petcover Australia

9 years ago

Hi Drew,

We apologise for any inconvenience, we are currently working on getting our claiming process online,

Kind regards,

The Petplan Social Team

Drew Usher

9 years ago

Can you confirm when this will be up and live? Thanks Drew

Ostopäivä: 22/04/2017

Monique Ribeiro

Feefo Verified

9 years ago