Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Petcover Australia arvostelut

Näytetään kaikki 2,292 arvostelua

Luotettu asiakas

Feefo Verified

9 years ago

Poor customer service

The customer service extremely poor and not follow up with your inquiry. 1) They wrote my dog breed wrongly. 2) They reply you very slow regarding of their mistakes ( especially underwriting team...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Cicilia,

We're sorry to hear of your experience with Petplan, we assure you this is not common practice. If you have any other questions, feel free to call us on 1300 738 225 or email us at info@petplan.com.au

Kind regards,

The Petplan Social Team

Ostopäivä: 12/08/2017

Luotettu asiakas

Feefo Verified

9 years ago

Helpful & easy

Friendly, helpful staff .Happy with outcome. Easy to deal with.

Petplan Australia

Petcover Australia

9 years ago

Thanks for your great feedback Cindi, we're happy we could get you set up!

Kind regards,

The Petplan Social Team

Ostopäivä: 10/08/2017

Vickie Jolliffe

Feefo Verified

9 years ago

Mitä Vickie Jolliffe sanoi Petcover Australia:

I was only a new member before I loss my puppy, they paid all my vet bills and refunded some of the balance back to me. I was not expecting that

Petplan Australia

Petcover Australia

9 years ago

We're sorry to hear of your loss Vicki, thankyou for your feedback in this tough time.

Kind regards,

The Petplan Social Team

Ostopäivä: 07/08/2017

Maxine Bown

Feefo Verified

9 years ago

Mitä Maxine Bown sanoi Petcover Australia:

Excellent cover

Prompt service, friendly , informative and very helpful when we needed help. We would recommend them to anyone who needs pet insurance.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Maxine, we're happy we could get you set up quickly and help you out with any of your questions!

Kind regards,

The Petplan Social Team

Ostopäivä: 10/08/2017

Luotettu asiakas

Feefo Verified

9 years ago

Delay in Quoting

I requested a quote for pet plan cover. I never received the quote. I had to phone pet plan and ask them for a quote to be sent to me. I made this phone call 6 weeks after requesting quote. I think...

Lue lisää

Petplan Australia

Petcover Australia

9 years ago

Hi Melissa,

We apologise for any inconvenience this may have caused and assure you that this is not common. If there is anything further that you need, feel free to contact us via facebook or by email at info@petplan.com.au

Kind regards,

The Petplan Social Team

Ostopäivä: 25/07/2017

Kal Greenaway

Feefo Verified

9 years ago

Mitä Kal Greenaway sanoi Petcover Australia:

Outstanding service and dedication to their customers

Petplan are very easy to deal with. They are prompt with their service,pleasant on the phone and really know their business. During traumatic and emotional times they are supportive and understanding

Petplan Australia

Petcover Australia

9 years ago

Thanks for the wonderful feedback Kai, we're happy we can help you through all these times!

Kind regards,

The Petplan Social Team

Ostopäivä: 07/04/2017

Luotettu asiakas

Feefo Verified

9 years ago

Great first experience

My first experience with a pet insurance company, and I must say I was totally satisfied, Pet plan was totally competent, fair and hassle free, couldn't be happier.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Donna and Bruce, we're happy we could get you started so quickly and easily!

Kind regards,

The Petplan Social Team

Ostopäivä: 03/08/2017

Luotettu asiakas

Feefo Verified

9 years ago

Explained the options over the phone

Petplan Australia

Petcover Australia

9 years ago

Thanks for the review Kadir, we're happy we could help assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Ostopäivä: 06/08/2017

Heidi Bampfield

Feefo Verified

9 years ago

Mitä Heidi Bampfield sanoi Petcover Australia:

Amazing Service

Helpful online service. Clearly explained products.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Heidi, we're happy we could assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Ostopäivä: 05/08/2017

Luotettu asiakas

Feefo Verified

9 years ago

Fabulous customer service, and helpful staff, I have recommended PetPlan to friends and work colleagues. Thank you.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Prue and Diego, we're happy we could make the process as easy as possible for you!

Kind regards,

The Petplan Social Team

Ostopäivä: 03/08/2017