Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Petcover Australia arvostelut

Näytetään kaikki 2,292 arvostelua

Luotettu asiakas

Feefo Verified

8 years ago

There was a hitch with my payment they didn’t take my details down correctly. I had to chase them I received no paperwork even after requesting it

Petplan Australia

Petcover Australia

8 years ago

Hi Peta,

Sorry for the inconvenience. If you still haven't received your paperwork, please let us know and we'll get that sent straight away!

Kind regards,

The Petplan Social Team

Ostopäivä: 26/12/2017

Jodie Barton

Feefo Verified

8 years ago

Mitä Jodie Barton sanoi Petcover Australia:

simple, helpful, easy to understand policy and staff .

Very helpful and quick to organise the product I was after

Petplan Australia

Petcover Australia

8 years ago

We're happy we could assist you getting your pet covered!

Ostopäivä: 20/12/2017

Feefo Verified

Langwarrin VIV

8 years ago

Mitä Em sanoi Petcover Australia:

Great service, easy claim process and good value

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Emily!

Ostopäivä: 02/01/2018

Elizabeth Anne Green

Feefo Verified

8 years ago

Mitä Elizabeth Anne Green sanoi Petcover Australia:

Happy with service. thanks

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Elizabeth

Ostopäivä: 29/11/2017

Katie Wahlheim

Feefo Verified

8 years ago

Mitä Katie Wahlheim sanoi Petcover Australia:

Feedback on customer service

I sent emails weeks prior asking for contact on policy cover for my pup and was never answered. I tried to call and was told to call back during the week. I ended up getting insurance on line without...

Lue lisää

Petplan Australia

Petcover Australia

8 years ago

Hi Katie,

We have just emailed and posted your policy information. Sorry for any inconvenience.

Ostopäivä: 26/11/2017

Rhiana Turner

Feefo Verified

8 years ago

Mitä Rhiana Turner sanoi Petcover Australia:

Very slow to receive any confirmation of claim received. Still waiting from 16th November just for confirmation that the paperwork has been received, let alone refund.

Petplan Australia

Petcover Australia

8 years ago

Hi Rhiana,

We have had a look and there is no claim on the system under your policy number. We have also tried ringing you and have left a message, as well as that we have also sent you an email advising that we have not received the claim form.

Kind regards,

The Petplan Social Team

Ostopäivä: 29/11/2017

Greg Bullen

Feefo Verified

8 years ago

Mitä Greg Bullen sanoi Petcover Australia:

Thoughtful

Thoughtful and honest

Ostopäivä: 29/11/2017

Luotettu asiakas

Feefo Verified

8 years ago

Thorough knowledge

Ostopäivä: 24/11/2017

Ian Bowyer

Feefo Verified

8 years ago

Mitä Ian Bowyer sanoi Petcover Australia:

Excellent service

Petplan Australia

Petcover Australia

8 years ago

Thanks for the feedback Ian!

Ostopäivä: 23/11/2017

Luotettu asiakas

Feefo Verified

8 years ago

Constant Follow Up

We had to call them on several occasions to get an update on when we would be receiving all the paperwork relating to the insurance plan for our pet. And if we were covered as well.

Petplan Australia

Petcover Australia

8 years ago

Hi Scott,

We're sorry to hear that your paperwork had not been received if this is still the case please let us know and we will get it sent to you immediately!

Kind regards,

The Petplan Social Team

Ostopäivä: 17/11/2017