Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Petplan arvostelut

https://www.petplan.co.uk/

POIKKEUKSELLINEN

Palvelu

4.7

Tuote

4.6

2,366

286

2,828

arviota viimeisen vuoden aikana

Näytetään kaikki 72,613 arvostelua

Mr Conor Jackson

Feefo Verified

3 months ago

Mitä Mr Conor Jackson sanoi Petplan:

Refused to pay claim

I got the pet plan that covered the insurance, I then made a claim due to a prolapse and a visit to the vet, they denied my claim due to to ‘already having symptoms’ but my cat didn’t have symptoms...

Lue lisää

Rebecca

Petplan

3 months ago

Hi Conor, I'm sorry to hear you're unhappy with the claim outcome. If you'd like to discuss this further, please email social@petplan.co.uk with your policy details. Thanks, Becky - The Petplan Team

Ostopäivä: 23/05/2026

Mr P Sillifant

Feefo Verified

GBR

3 months ago

Ostopäivä: 20/05/2026

Luotettu asiakas

Feefo Verified

3 months ago

Lovely correspondence and a genuine appreciation of our situation. No questions regarding our claim.

Ostopäivä: 21/05/2026

Luotettu asiakas

Feefo Verified

3 months ago

Thank you Petplan

Excellent service from Petplan! I have submitted two claims recently and both have been dealt with without delay. Thank you. Very happy pawrent!

Ostopäivä: 11/05/2026

Luotettu asiakas

Feefo Verified

3 months ago

Pet insurance

Very straightforward process and a clear plan

Ostopäivä: 18/05/2026

Luotettu asiakas

Feefo Verified

3 months ago

Don’t expect any reimbursement for claims!

We’re repeatedly being denied reimbursements, without really very much feedback. Considering changing to a different insurance company…

Gigi

Petplan

3 months ago

Hi, Thank you for sharing your feedback. We’re sorry to hear about your experience, I can see the claim was declined due to the condition being noticed before your period of cover started, as per our T&C's we don't cover claims for pre-existing conditions. This has been logged as feedback, but if you'd like to discuss this further with us, please reach out to us directly at social@petplan.co.uk with your policy/claim number and pet's name. Thanks, Gigi - The Customer Service Team

Ostopäivä: 21/05/2026

Luotettu asiakas

Feefo Verified

3 months ago

Petplan clim form hassle

Made several phone calls re petplan receiving claim form from the vet, several emails ent by vets with invoices and supposedly claim form, which petplan kept saying invoices received but no claim...

Lue lisää

Ostopäivä: 18/05/2026

Mrs Janet Gresty

Feefo Verified

3 months ago

Mitä Mrs Janet Gresty sanoi Petplan:

Todd’s eye care

Impressed with the telephone call I had with a rep from Petplan when I had a problem with a claim when I went to an emergency vet Vets Now. He was very helpful and redid the claim for me. I usually...

Lue lisää

Ostopäivä: 20/05/2026

Luotettu asiakas

Feefo Verified

3 months ago