We have used the company twice. The first time, the service was excellent, however we have been unhappy with the subsequent service from their courier. What I wanted, which happened the first time,...
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Pet Drugs Online
Pet Drugs Online
12 years ago
Thank you for your comments. I am sorry you didn't receive an email. You should have (notifying you of your delivery date and time slot and allowing you to track where the driver is!). I'll check this with interlink later today but can you have a quick look in your spam file - Hotmail can be aggressive.
Simon (head of pet drugs online)
We wonder if you wouldn't consider offering free p & p on grounds of expenditure, not just of weight.
Pet Drugs Online
Pet Drugs Online
12 years ago
Thank you for taking the time to provide us feedback. I looked at your order and have refunded you the £3.99 postage charged.
Postage is complex for us as a business given the range of weights, sizes and carriers and we try to simplify it for our customers - so they know what they will pay before checkout. Looking at your order (which was by no means typical!) I didn't think we had it right.
Simon (head of pet drugs online)
My experience of them that they get more things wrong than right, though that has improved over the last couple or orders.
Pet Drugs Online
Pet Drugs Online
12 years ago
I am sorry. I'd like to understand what has happened here. I have emailed you and called and hope we can speak. We have to get this right 100% of the time - its clear we haven't.
Simon (head of pet drugs online)
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.