I thought the selection of goods available on the website was excellent but the customer service was severely lacking. I ordered 2 Princess fancy dress costumes for my little girls, one of them...
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Party Delights
Party Delights
14 years ago
Thank you for your feedback, usually in the event of a damaged item we send the postage where a customer makes the initial query with us.
I will look into this further today for you as I would need to locate your original paperwork from July, I will personally contact you by 5pm today.
Kind Regards
Cheryl (Customer Services Team)
I ordered a fancy dress for my daughter in plenty of time for her party. I paid £7.95 for a next day delivery. To be delivered on friday 13th july by 5pm. As it didnt arrive by 5pm i rang yodel and a...
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Party Delights
Party Delights
14 years ago
I do recall speaking to you directly earlier this week.
I understand on this occasion the local depot had a backlog of parcels they were working through and they have since told me they were attempting to clear all parcels by the Saturday, as highlighted I think the miscommunication with an agent from our couriers hasnt helped matters on this occasion.
I have since actioned our goodwill delivery gesture as discussed and I have submitted your feedback to the couriers management.
Thank you
Cheryl (Customer Services Team)
Luotettu asiakas
14 years ago
Yes I remember speaking to you also, and you were very helpful. With regards to a good will gesture, you refunded me the delivery charge I had paid for which really would of had to be refunded anyway because delights failed to fulfill the next day guarantee promised. So this still leaves me disappointed with a first order.
Party Delights
Party Delights
14 years ago
Thank you for your reponse, I have forwarded your additional comments today, we will be in contact shortly.
Kind Regards
Cheryl (Customer Services Team)
Party Delights is the UK's largest online retailer of party supplies - offering great value partyware, balloons, fancy dress, personalised products and more for the whole family.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Party Delights is the UK's largest online retailer of party supplies - offering great value partyware, balloons, fancy dress, personalised products and more for the whole family.
