Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Paragon arvostelut

Näytetään kaikki 7,696 arvostelua

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi Paragon:

Excellent service

Very efficient. Easy to understand instructions.

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi Paragon:

A very frustrating experience.

I had to log in x3 before being able to complete the instructions that I wanted to give.

Jemma

Paragon

9 years ago

Thanks for taking the time to respond. We’re sorry to hear that you have experienced a problem logging into our online system, we will be looking into these issues. Your feedback is valuable as we work to build improvements into our system. If you want to speak to us further, please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind Regards, Jemma

Trusted Customer

Kent

9 years ago

Mitä Trusted Customer sanoi Paragon:

Excellent service from start to finish.

I first made a call to paragon to test the response, and was pleasantly surprised by way the call was handled, good product knowledge and politeness. Having tested the ground I opened an account and...

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Trusted Customer

9 years ago

Mitä Trusted Customer sanoi Paragon:

Nicole was excellent

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi Paragon:

A really good online bank in all respects

Opened a second account on this visit. Easy to do printed off confirmation info. Got the best interest I could quick and simple. Thanks Also find it very quick to contact Paragon by telephone. Keep...

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Trusted Customer

Hampshire

9 years ago

Mitä Trusted Customer sanoi Paragon:

I found the options a little misleading, offering the new 2 year loyalty at 2.05% but also stating that the bond would continue at the present rate i.e. 2.30%, which obviously I would want. This is...

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Jemma

Paragon

9 years ago

Thanks for taking the time to respond. We’re sorry you found our maturity information slightly misleading. I would like to confirm that on maturity a bond would never continue at the present rate - you would be giving options at the before maturity to reinvest at the current loyalty bond rate on various terms, withdraw your funds or if no action is taken your matured bond would automatically go into our Easy Access Product.

Your feedback is important to help us improve for the future and will be taken on board. We do have a 'Guide to helping you choose you re-investment opinions' within our FAQs which you may also find helpful when selecting your options. If you would like to speak to us further please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind Regards, Jemma

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi Paragon:

Improvement to web page design

It would be a lot better if the Account Summary page showed the RATE OF INTEREST and MATURITY DATE to save having to go into each account to find this information.

Jemma

Paragon

9 years ago

Thanks for taking the time to respond and your suggestions to improve the account summary page on our online system. Your feedback is valuable as we work to build improvements into our system. If you want to speak to us further please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind regards Jemma

Trusted Customer

9 years ago

Mitä Trusted Customer sanoi Paragon:

**** online system

I went into my account and was looking at various areas,. I kept having to log in, with messages coming up telling me I would be logged out because of inactivity when I was actually looking at...

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Jemma

Paragon

9 years ago

Thanks for taking the time to respond. We’re sorry that you have experienced a problem and were frustrated with our with our online system. We will investigate the issues you have experienced. Your feedback is valuable as we work to build improvements into our system. If you want to speak to us further please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind regards Jemma

Luotettu asiakas

9 years ago

Good advice & quick ISA transfer

Had a query about transferring my ISA, so I called in and was given all the info I needed and had transferred my ISA within 10 mins of the call. The services was very quick and helpful. Rare for...

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Trusted Customer

9 years ago

Mitä Trusted Customer sanoi Paragon:

I had problems logging in to the account, but when I phoned your helpline the lady on the phone was magnificent and very helpful and patient. I have closed the account, but would recommend the bank...

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