I placed my order before 2pm and paid for next day delivery but this did not happen. Customer service staff was very polite and helpful but customers should be notified if items cannot be delivered...
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Moss Bros
Moss
13 years ago
Making sure that your order reaches you promptly and when expected is one of our top priorities. We are sincerely sorry to hear that we have let you down on this occasion and I must assure you that this experience is certainly not indicative of our service as a whole.
A complaint has been raised with our courier service and we will do everything possible to avoid something like this happening again. We will be in touch to offer our assurances.
Kind regards
Moss Online Customer Care
I usually love the products (that's why I decided to order even if I'm back to France) and the website is easy to navigate with
BUT stop using chronopost to deliver your parcel in France....
My...
Excellent service! Really kept me up to date on the progress of my order and made me feel confident about my purchases. Thought it was great that you let me know what time on the day the package...
Extremely disappointed with the return service. The return was received by Moss Bros on the l2th June at 2.00. Rung them today 18th June to find out when I might receive refund and after some discussion, managed to find out that it could be Wednesday 20th. - no guarantees. I fail to see why a return payment takes 8 days to process. Based on my experience, I would not use Moss Bros on line again.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.