Horrendous! Retuning product as not the same colour as depicted in the images. Return process is disgustingly slow and hard to organise! Products were sent back nearly 2 weeks ago and still have...
Lue kokonaan
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to place feedback via Feefo on your recent purchase with us. We will contact you directly via email regarding your return to resolve the issues you are having.
Luotettu asiakas
2 years ago
Only replied once negative feedback (true twice took of my experience) was submitted. Refund has still not been received. Avoid Having to deal with mocka, buy elsewhere
Tuotearvostelut
Mocka Customer Service AU
Mocka Australia
2 years ago
We are so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Mocka Customer Service AU
Mocka Australia
2 years ago
We are so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
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Jaa
LM
Leandra McKay
2 years ago
Ostopäivä: 12/10/2022
Mitä Leandra McKay sanoi Mocka Australia:
Good service and wonderful product
Mocka Customer Service AU
Mocka Australia
2 years ago
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Both items were packaged well and arrived quickly, in great condition. They were easy to put together and are exactly what I was expecting at a great price.
Mocka Customer Service AU
Mocka Australia
2 years ago
We are thrilled to have you as part of the Mocka family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.
Tuotearvostelut
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thanks again for your kind words and we look forward to seeing you again.
Thank you for bringing this to our attention. We’re sorry you had an average experience. We’ll strive to do better.
Tuotearvostelut
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for posting a review and we are sorry to hear that your item is not up to standards. We would like the opportunity to investigate your feedback further so we will send you an email for some more information.
I have emailed mocka three times now and once received the “we will respond within 24 hours” reply… and then nothing! Despite following up twice.
There was also a delay in delivery that was not...
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Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Tuotearvostelut
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Mocka Customer Service AU
Mocka Australia
2 years ago
We would just like to thank you for taking the time to write this review.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you, your feedback is very important to us!
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to place a review, it means a lot to us!
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to share your experience with us.
Mocka Customer Service AU
Mocka Australia
2 years ago
We can see the customer service team are trying to assist you with this one via email. Our reply may have gone to a junk/spam/promotions folder perhaps? If you can locate this and respond we would love the opportunity to make this right. We do apologise for any frustration caused.
Chose Mocka so I could get this armchair within a couple of weeks for breastfeeding. By the time they sent replacement items (screws were missing) receiving the full product took nearly a month.
Mocka Customer Service AU
Mocka Australia
2 years ago
We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Tuotearvostelut
Mocka Customer Service AU
Mocka Australia
2 years ago
Thanks for sharing your review with us and the community.
Delivery was more then a week.item was sitting in warehouse. Supplier blamed courier company and took no responsibility for delivery and very casual about followup of item eventhough they were told...
Lue kokonaan
Tuotearvostelut
Mocka Customer Service AU
Mocka Australia
2 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Luotettu asiakas
2 years ago
Item ordered 16 October. Estimated delivery 21 October. Actual delivery 31 October...
I cannot understand why you don't see an issue with that level of service and the fact you never initiated any action in terms of the remediation of the. In fact you were not even aware of the "lost in warehouse issue" and it took more than a number of calls to resolve. I can only suggest that you use more reliable courier service and track delays at your end and not rely on courier to do that for your product.... thanks!
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
