The whole trip was first class. The people were knowledgeable, the accommodations were spacious and comfortable, and every effort was made to ensure we had a pleasant experience.
Dale Anderson
Luxury Gold
8 years ago
The selling methods in different regions can be a complete contrast to our own and we appreciate that some may feel overwhelmed in the moment. However, it is never our wish for our guests to be uncomfortable or feel pressured into buying anything in which they have no interest. Although with that said, we are incredibly pleased to read about the efforts of our Team to ensure a seamless adventure for you in Egypt and we truly hope that you will join us again for another top quality travelling experience.
Overall hotels are above average,last two are super,itinerary is a weak one,one day from Kathmandu via Delhi to Varanasi, whole day wasted on airport,last day from Jaipur to Delhi, long road trip...
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Dale Anderson
Luxury Gold
8 years ago
Getting from exciting destination to destination across this large region can require some extended periods of travel; however, we endeavour to tailor our itineraries in a way that allows our guests to explore each country in depth. Even so, we certainly regret to learn that the organisation of the trip wasn't completely to your satisfaction; therefore, your comments have been forwarded to our Product Development Team for their consideration. Furthermore, your concerns about the cuisine served during your vacation are now with our Quality Control Team to be addressed. We are disappointed that you didn't enjoy this experience as much as you had others with ourselves, yet, we are pleased that the accommodations all meet your expectations. Nevertheless, we thank you very much for your honest feedback and hope to have the chance to restore your full trust in our experiences in the future.
The overall tour ran very smoothly in spite of being a three country tour. Each country's tour guide met us at the airports and took good care of us throughout. Intra-country flights were also...
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Dale Anderson
Luxury Gold
8 years ago
The Inspiring Indochina itinerary is a wonderful way to spend a snapshot of time in this incredible region and we are delighted to read such fantastic feedback, and whilst doing so learn that you had an amazing experience discovering all three fascinating countries with Luxury Gold. Also, we always endeavour to connect our guests to the places that they visit in a meaningful way; therefore, we are thrilled that our Local Experts were able to assist you to gain a deeper insight into each destination. Furthermore, we hope that you have many fond memories of your time spent exploring with ourselves and we would be honoured to welcome you back soon for another captivating adventure.
Tuotearvostelut
Ostopäivä: 21/02/2018
0
Jaa
Luotettu asiakas
Feefo Verified
8 years ago
It was not better or worse than any other tour operator, although I thought it would be exceptional based on the price that was paid
Dale Anderson
Luxury Gold
8 years ago
We endeavour to create outstanding experiences that connect our guests to their destination in an exciting yet luxurious way. Hence why we very disappointed that this trip didn't fully live up to your expectations. Nonetheless, your comments will be investigated to ensure that any necessary improvements are made. Nonetheless, we are pleased, that you enjoyed the Classical India with Nepal itinerary and we hope that you have still returned home with unforgettable memories.
Tuotearvostelut
Ostopäivä: 12/03/2018
0
Jaa
RC
Rhonda Campbell
Feefo Verified
8 years ago
Mitä Rhonda Campbell sanoi Luxury Gold:
The trip was wonderful and I have already filed out the form. Thanks.
Would recommend, and have already booked another in sight tour later this year. The guides knowledge was very good and his personal assistance to me with regards to my flight home was great. (I had...
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Dale Anderson
Luxury Gold
8 years ago
Thank you very much for your feedback, we have taken on-board your suggestions and communicated them with the relevant departments, as nothing is more valuable than our guests' remarks when it comes to making our itineraries even more rewarding. What'more, we are delighted that you would recommend our experiences to your loved ones and we look forward to you joining us shortly for another luxury vacation.
on first night we went to dinner but did not get a chance to interact with the others on the tour, nor find out or ask questions about the tour. Also there was a lack of checking with the travellers...
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Dale Anderson
Luxury Gold
8 years ago
We are sorry that you were unable to interact with the other members of the group on the first night as you would have liked; the opportunity to socialise with your Travel Director and guests is normally a possibility and so we will certainly review this to see what could have happened. As well, along the way, our coaches will pause for comfort stops for our guests' well-being, however, should our guest have any concerns the Travel Director will be more than happy to assist. What's more, we understand just how frustrating flight delays can be and we are sorry to learn of any discomfort that they caused you. Nevertheless, we hope that you still had many wonderful experiences and have lasting memories that you can look back on fondly forever.
I asked our guide to pass on our concerns about a change to our itinerary. I have heard nothing in response. Local reps were good.
Dale Anderson
Luxury Gold
8 years ago
At Luxury Gold, we want our guests to enjoy the most incredible journeys and so we truly regret to learn that you were disappointed with your experience in India. However, your comments have been passed on to our Guest Relations Department so that your concerns can be addressed directly. In the meantime, we appreciate your patience and sincerely hope that you have still taken some memorable moments away from your travels.
Tuotearvostelut
Ostopäivä: 12/03/2018
0
Jaa
VC
Violetta St Clair
Feefo Verified
8 years ago
Mitä Violetta St Clair sanoi Luxury Gold:
Rajeev Kapoor, our Tour Concierge, was responsive to our needs and always tried to support our experience of India and Nepal. I also enjoyed all of the local guides, their knowledge of the history...
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Dale Anderson
Luxury Gold
8 years ago
At Luxury Gold, we endeavour to craft extraordinary experiences for our guests and so we are extremely pleased that you were impressed with the service that you received throughout your journey. As well, we are delighted that you have returned home with so many memorable highlights from your travels. While we are happy that you enjoyed your time on the Classical India with Nepal itinerary, we are disappointed that the trip did not fully live up to your expectations. At times, in Asia smaller motorcoaches without toilet facilities may be used, however, we still expect the condition of the transportation to be up to our high standards. As such, we thank you very much for sharing your thoughts and for raising your concerns, which have passed on to our Operations Team for review and to avoid any similar instances from affecting our guests in the future. Moreover, we hope to have the opportunity to restore your complete faith in our guided vacations and to help you uncover more exciting destinations.
The tour was excellent!
All hotels were very good–Hotel Leela Palace Udaipur was excellent.1 or 2 hotels not very good The tour concierge Mr Virendra is very knoligibel about India and the other...
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Dale Anderson
Luxury Gold
8 years ago
It makes us very happy to know that you had a great time on your trip with Insight Vacations, plus we are delighted that you enjoyed learning about the Indian history and culture. As well, we are certainly pleased that you enjoyed your stay at the majority of the accommodations and we hope to welcome you back for another excellent adventure soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.